Associate Telecom Analyst

Uline - Pleasant Prairie, WI3.2

Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uline is seeking an Associate Telecom Analyst to join our Technology team.

Position Responsibilities
Assist in day-to-day voice operation, analysis and troubleshooting.
Provide basic configuration and operational support of telecommunication systems.
Deploy new locations per Uline standards to fit user needs.
Perform routine adds, moves and changes for phones, numbers and lines.
Enter and manage carrier tickets for service outages.
Prepare reports and analysis of voice traffic and utilization.
Troubleshoot and resolve trouble tickets and tasks as assigned.

Minimum Requirements
High school diploma or equivalent. Bachelor's degree in information technology or related field preferred.
2 years experience in telecommunications. Avaya experience preferred.
Knowledge of basic telecommunications topics.
Excellent verbal and written communication skills.
Basic programming experience on Avaya telephony systems.
Available for possible travel to Uline's domestic and international branches.
Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
401(k) with 5% employer match.
Paid holidays and generous paid time off.
Bonus programs that include annual performance, sales goals and profit sharing.
Scholarship program for children of employees.

Employee Perks
On-site café with executive chefs and seasonal dinner-to-go options.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
Numerous employee appreciation events throughout the year.
Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company known for incredible service and quality products. We offer same-day shipping on over 36,000 products found in our 788-page catalog and on our state-of-the-art e-commerce website.

Our quality products, huge inventory and ongoing expansion fuel our incredible growth. This is a great time to join Uline!