- Micros POS
- Microsoft Word
- Microsoft Powerpoint
GENERAL SUMMARY & SCOPE
The Loss Prevention Investigator - Organized Retail Crime (ORC) is responsible for the analysis of Loss Prevention system data produced through various software/video systems to identify ORC losses and trends, possible fraud, procedural violations, and training opportunities. The Loss Prevention Investigator - ORC makes independent decisions and recommendations to the Organized Retail Crime (ORC) team and Field LP Managers based on an independent analysis of the investigation scope. This Investigator supports the ORC field team, reports to the Director, Loss Prevention- ORC and will interact with the Manager, Loss Prevention Investigations as needed. This role maintains, curates, and drives the creation of new ORC data bases and exception-based reporting to address changing business needs. The LP Investigator – ORC works collaboratively with other business partners to identify and rectify root causes of common store issues impacted by ORC. Provides insight, guidance and training to ORC Field Investigators as needed.
In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
Analyzes exception-based reporting (XBRi), organized retail crime linking model (Detective Analytics), remote video, truck GPS data, OSINT platforms, and burglar alarm exception reports for possible fraud, policy violations, and training opportunities
Initiate, report and administer Organized Retail Crime (ORC ) investigations in loss prevention case management tool.
Partner with field and supply chain, eCommerce and omni-channel loss prevention team to execute various external investigations including follow-up and resolution.
Stay updated on nationwide ORC patterns and trends
Generates case management system (LPMS) investigative files for personal handling, delegation to ORC and Field Loss Prevention team, and follow up
Utilizes the Wicklander-Zulawski interview method (telephone/in-person) to conduct internal interviews (where necessary)
Leverage vendor gift card software (Client Line) to investigate, track, and devalue fraudulent gift cards as a result of ORC investigation.
Communicates ORC investigation findings to respective Loss Prevention, Human Resources, and Operations personnel for case resolution as directed by the Director, Loss Prevention - ORC
Coordinate complex investigations, including those initiated through Legal, Guest Services and Social Media sources
Collaborates with internal partners to assist with addressing process breakdowns that generate losses to the company
Provide feedback and subject matter expertise on enterprise fraud issues
Supports eCommerce Loss Prevention team with omni channel (BOPIS) investigations as it relates to ORC
Execute investigative research escalations received from the executive leadership
Identify new loss prevention and ORC case tools
Participate and represent the company during various ORC meetings
An undergraduate degree in a related field
Minimum of 5-10 years of relevant work experience
Solid understanding of retail Loss Prevention exception-based reporting
Knowledge of Micros Retail POS, retail loyalty programs, remote video technology, and omni channel retail is required
Experience investigating/resolving complex retail fraud trends
Wicklander & Zulawski certification and CFI a plus
Proficiency in Microsoft Excel, Word and PowerPoint to communicate information in concise, detailed and accurate fashion
Analytical report development skills necessary to interpret data and present it in digestible summary conclusion formats
Must be able to work independently, multi-task, and prioritize time sensitive deadlines
Must be able to conduct training sessions 1:1 and before groups
Normal office demands plus some nights and weekends
Must be able to travel regularly in-town and must be able to travel out-of-town occasionally to attend training sessions and industry conferences
Corporate Office environment