Travel Training Specialist - Veteran

Riverside Transit Agency - Hemet, CA3.8

Full-time | Part-time | Contract$21 - $29 an hour
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THIS POSITION IS DESIGNATED AS NON-BARGAINING UNIT AND THE INCUMBENT SHALL SERVE IN AN "AT-WILL" CAPACITY.

The Riverside Transit Agency is currently recruiting for a Veteran Travel Training Specialist. The primary responsibility of the Veteran Travel Training Specialist is to conduct in-person assessments of passengers seeking training and to instruct program participants (primarily Veterans with Disabilities) to travel safely and independently by accessing public transportation throughout Riverside County as appropriate. In addition, this position represents the Agency to the public through a planned program utilizing public presentations, community events, special programs, business, community and organization partnerships, and public information dissemination to accomplish Agency and department objectives. Primary objectives are to enhance the mobility of RTA passengers, conduct outreach within the Veteran community to expand transportation opportunities, support Agency programs and initiatives, and to increase ridership and passenger independence. Provides assistance with program marketing, community outreach and passenger relations activities. Hiring preference given to candidates with prior military service and those who are bilingual Spanish.

ESSENTIAL DUTIES/RESPONSIBILITIES
DUTIES AND RESPONSIBILITIES
The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Completes in person intake assessment on individuals interested in travel training instruction. Determines which method of training is appropriate (group, peer, specialized instruction, etc.). Provides customer service assistance as required. Based on the ability level and goals of the individual, develops a personalized plan of instruction.

Maintains a working knowledge of all public transportation systems in Riverside County. Develops a resource database to ensure coordination with all relevant resources to minimize duplication of efforts and maximize collaboration.

Provides individualized, one-on-one field training to participants referred for travel training. Field training includes, but is not limited to:

Schedule trainings at the time and location of the specific routes requested (Hours must be flexible to facilitate this task)
Ensure training reinforces the importance of safety and independent travel
Build rapport with family and participant's support network
Develop navigation and travel skills appropriate to each participant
Develop strategies with each participant on what to do if they are lost or confused when traveling.Establish protocols for emergency situation management including how to contact law enforcement if needed.
Provides travel training in a group setting or as part of peer-supported travel training sessions.

After training, evaluates each participant's level of success with training provided, and develops a short and long-term plan for support of new skills. Evaluates each individual's ability to travel independently, and makes recommendations for continued participation or removal from program (due to safety concerns.)

Completes all reports and paperwork including intake assessment, goal setting and plan, progressive evaluation (both initial and long term), and final one-year anniversary assessments.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATION GUIDELINES
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree in a related field with a minimum of two years of progressively responsible experience that is directly related to the duties and responsibilities specified. Additional education may be substituted for experience, and educational qualifications may be waived depending on work history and/or ability.

LANGUAGE SKILLS
Ability to communicate effectively both orally and in writing, with both program participants and with diverse organizations within the community. Possess excellent customer relations skills. Bilingual ability (Spanish) preferred.

MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight, measurement, volume, and distance.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid, non-restricted California driver's license.

OTHER SKILLS AND ABILITIES
Must possess excellent interpersonal, verbal and written communications skills. Must demonstrate the ability to work with a diverse group of participants, including the ability to work with persons with disabilities. Experience with special needs transportation and/or related services is preferred.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The noise level in the work environment is usually moderate. Employee will be required to spend a portion of their work hours riding the public transit bus system and in community meeting environments.

SELECTION PROCEDURES
FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION OR DIRECTIONS ON ATTACHING A DOCUMENT TO YOUR ON-LINE APPLICATION CLICK HERE: Application Guide

The selection procedures may change depending on the needs of the Agency; if such changes apply, qualified applicants will be notified prior to the administration of examinations.

The Riverside Transit Agency complies with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of accommodation requests prior to the first test part. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the Riverside Transit Agency requires that all new employees provide documentation to establish both work authorization and identity.
The Riverside Transit Agency offers an attractive benefits package as detailed below:

Full Time Employees: The Riverside Transit Agency contracts with the California Public Employees' Retirement System (CalPERS) to administer the retirement benefits. The current benefit factor formula for all new hires is 2% at 62. Employees with previous CalPERS membership or membership with another employer who has established reciprocity with CalPERS may be eligible for the 2% at 55 benefit factor formula. Retiree Medical available at minimal cost after 10 years of RTA full time service and are 65 years of age /Medicare eligible. Medical available to employees at minimal cost with a contribution toward dependent coverage. Chiro/Acupuncture/Vision benefits included with Medical Insurance. Dental Insurance available at no cost for HMO employee only coverage. PPO coverage is offered; however, RTA will pay up to the HMO employee only premium. Vision Insurance available at employee cost. Aflac Voluntary Insurance available at employee cost. Basic Life (2x Salary) and Long-term Disability Insurance provided at no cost. Supplemental Life Insurance available at employee cost. Deferred Compensation Programs available. Free Transportation Pass for employee and eligible dependents. Direct Deposit Available Paid time off earned in 1st year: 2 weeks' vacation, 5 floating holidays, 8 regular holidays, and 12 sick leave days. Employee Assistance Program available for employee and immediate family members.Part Time Employees: California Public Employees Retirement System (CalPERS) - Same as Full Time Employees. Deferred Compensation programs available. Free Transportation Pass available for employee and eligible dependents. Direct Deposit available. Paid time off earned in 1st year: 1 week vacation, and 8 regular holidays. Employee Assistance Program available for employee and immediate family members.