Customer Success Manager at Millard Roofing
About Millard Roofing:
Millard Roofing stands at the forefront of commercial and residential property restoration, setting industry standards and distinguishing itself as a beacon of excellence and innovation. Our dynamic work environment celebrates the growth and development of our team members, fostering a culture where everyone can reach their highest potential. If you're seeking an escape from the monotonous corporate life and desire a role where your contributions are valued beyond mere numbers, Millard Roofing offers a welcoming work environment.
Role Overview:
We are currently in search of a talented full-time Customer Success Manager dedicated to elevating our customer experience. This pivotal role involves meticulously managing the customer journey to ensure absolute satisfaction with our services and fostering a proactive, technical support environment. Your mission will be to enhance customer loyalty and advocate for our brand, ultimately driving our growth through positive word-of-mouth and ensuring efficient follow-through on administrative tasks.
Responsibilities:
- Mastery over our integrated systems for seamless communication with customers, vendors, and subcontractors.
- Innovate and enhance operational systems and processes, implementing these improvements firm-wide and developing comprehensive training materials for team members and new hires.
- Engage in continuous refinement of our workflow and processes, ensuring optimal capacity and the delivery of superior quality support to our clients.
- Champion the customer cause, from initial engagement through project completion, to amplify customer satisfaction and value realization.
- Generate insightful reports and dashboards to track and enhance job effectiveness and customer satisfaction.
- Foster a culture of feedback and continuous improvement, leveraging technology to streamline communication between departments.
Requirements:
- Demonstrable expertise in CRM systems.
- Fluent English communication skills.
- A team-focused, positive attitude.
- Microsoft Office
Experience:
- A proven track record of initiating and driving successful change in small to medium-sized businesses transitioning to standardized processes.
- Comfortable in a dynamic start-up environment.
- Experience in leading teams towards continuous improvement, with a focus on process development and knowledge sharing.
- Development of educational resources like FAQs for both internal teams and customers.
Software Proficiency:
- Microsoft Office Suite (Word, Excel).
Position Details:
- Full-time position.
- Competitive Base Salary.
- Comprehensive benefits package including 401(k) matching, and health insurance stipend.
- Office location-based work environment with a Monday to Friday schedule.
Ideal Candidate Profile:
- Reliable, with a preference for a structured approach over spontaneity.
- Enjoys engaging with people and thrives in team settings.
- Adaptable and receptive to frequent changes in direction.
- Motivated by challenges and driven to achieve even in the face of potential failure.
Join our team and be a part of Millard Roofing’s legacy of success and innovation.
Visit our website at www.millardroofing.net to learn more.
SOFTWARE
You should be familiar with the following:
- Microsoft Office
- Word;
- Excel;
*Millard Roofing is a drug and smoke free environment.*
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Compensation Package:
Schedule:
Education:
Experience:
- Microsoft Office: 3 years (Preferred)
- Customer Service: 4 years (Required)
Work Location: In person
