Customer Service Representative

Augason Farms - Salt Lake City, UT

The Customer Service Representative provides exceptional customer interaction by listening, using critical thinking and advocating for our customers in order to deepen the relationship and drive loyalty and sales.

Essential Duties and Responsibilities:
Assist customers across multiple contact channels
Find creative solutions to make it right for the customer, quickly adapting to the changing business needs and sharing business intelligence through accurate documentation
Interact with teams across Blue Chip to effectively resolve issues in a timely manner
Identify, evaluate and communicate customer trends to leadership in a prompt manner
Respond to a variety of correspondence and ensure all contacts reflect professionalism
Work with a multi-media environment including emails, phone calls, chat messages and letters
Leverage online resources and web-based applications to assist and resolve customer issues exercising a complete and thorough understanding of policies and procedures
Perform other duties as assigned
Minimum Qualifications
Customer support experience
Strong phone handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
High school degree
Additional Abilities

Clear communication skills
Time management skills
Goal-oriented focus
Willingness to learn
Working knowledge of Microsoft Office