IT Project Manager Contractor

Axiom Technology Group LLC - Stamford, CT4.0

ContractEstimated: $68,000 - $96,000 a year
EducationSkillsBenefits

A Project Manager Contractor at Axiom (www.thinkAXIOM.com) is a partner to the client as well as a coordinator for the Axiom team, facilitating all communication and keeping projects in scope and on time. By providing excellent service to the client, the Project Manager builds relationships that prove to foster future business.

Required: Authorization to work in the US

Relocation packages are not offered

COMPANY PERKS

Free parking

Free lunch once a week

Convenient location right off major highway

Five-minute drive from Metro North Rail

Holiday and Summer parties

All staff team building outings

Check out the following link to view our company culture video: http://www.thinkaxiom.com/axiology/axiom-team-axiom-recruits-and-retains-the-best-most-enthusiastic-industry-talent-to-create-a-progressive-and-collaborative-culture/

Axiom Technology Group is a growing Managed Service Provider. With an employee retention average that doubles our industry competition.

RESPONSIBILITIES

Daily Responsibilities – Client Facing *
*

Serve as the primary contact for the client

Establish and manage client relationship, serving to facilitate all communication between the client and the Axiom team

Initiate the client kick-off meetings, providing introduction of team, timeline and deliverables

Establish and manage weekly calls to client, frequently review timeline and deliverables

Adjusting timeline and deliverables to best meet the needs of the client, keeping all parties aware of project status, changes and increasing needs

Maintain the entire overview of the project while breaking the job into phases and milestones to move client and engineers along step by step on the way to completion

Diligently manage the scope of the projects and proactively identify when project is creeps scope and additional approval is needed for added services

Process all change orders to client work

Serve in a very proactive role providing guidance to team and client when looking at each step to avoid common pitfalls

Skillfully mange any challenging needs that arise from the client

Prep and manage all client documentation including user agreements, billing documents and the job checklist

Insure client signs off on checklist of deliverables

Manage all vendor relationships on behalf of the client

Insure proactive communication to the client and provide timely responses to client requests

Prepare complete close out of the project and review it with the client. Clarifying all steps taken throughout the project, and continued servicing set up as applicable

Insure complete clarity of project close out and the ongoing service agreement with Axiom if applicable

Daily Responsibilities – Internal Facing *
*

Support sales efforts by providing estimates, projections and feedback on sales presentations as requested

Partner with the engineers in Strategic Planning Department by facilitating their communications with clients and staff at Axiom as needed

Distribute all information to Axiom team on client project, insuring complete understanding of deliverables

Schedule and post staff deployment

Load balance and shuffle engineers based on skill levels and client needs

Insure client back up resources in the event of a relocation

Coordinate all service needs or staffing required by client with the Support Team to implement project

Continually identify best practices and processes for Axiom client work

Recognize what processes and implementations can be improved upon at Axiom to streamline processes

At the end of every project complete a full close out, including a full review of all steps taken by engineers to complete project and/or have the project ready to hand over to the Support Team for continued servicing

Review engineer’s time sheet reports insuring that hours are accurately being billed to the correct portion of the project

Compare budgeting vs. actual time used

Utilize the close out meeting internally for “lessons learned” when facing future projects

Identify training needs for staff to have all engineers on par and to keep Axiom cutting edge

Facilitate communication between finance, billing and project team

Monitor all issue resolutions, time spent in discovery and deployment phases

Hold engineers and Support Department accountable for client deliverables

Collaborate with Procurement to set up IT package for client

May provide a supervisory role to engineering during project execution

Document client issues and resolutions to maintain internal knowledge base

Seek appropriate guidance from team members when faced with challenges

Provide collaborative feedback to teammates

Participate in training and orientation updates lending support to the Axiom Academy internal training program

Provide daily or weekly status reports as requested by Management

SKILLS REQUIRED

General Skills

Must be able to work independently and/or in a team environment

Strong leadership skills to act as the client’s trusted advisor while leveraging technical resources

Self-motivated and accountable to client issues to resolution regardless of magnitude, remaining flexible with the ability to re-shuffle strategies

Solid time management and organizational skills to efficiently complete assigned tasks

Excellent communication skills to ensure successful resolution to client issues

Strong written communication skills to participate and assist in the creation of comprehensive documentation

Ability to provide knowledge transfer to other members of the engineering and support teams

Ability to interact professionally with a diverse group of colleagues and clients

Capable of maintaining a clam cool composure even when navigating challenging situations and frustrated clients

Ability to work on site at client locations with respect to client’s work environment & staff

Technical Skills (a conceptual understanding of)

Windows Server 2003 - 2016

MS Exchange 2003 – 2016 (hosted or local)

TCP/IP and any Cisco hardware

Network environments (Wired and Wireless)

Server infrastructure, SAN topology

Fluent with various backup technologies & strategies

SQL and Citrix experience a plus

EDUCATION, EXPERIENCE. LICENSES & REQUIREMENTS

Minimum of 3-5 years of post-education IT work experience mandatory

Associates Degree in Business and/or Computer Science, Information Technology or similar mandatory

Client facing experience with Managed Services, IT Integration and/or Consulting experience a plus

Proficient with Helpdesk Standards Methodology preferred

Required: Driver’s license

Job Type: Contract

Experience:

  • IT Project Management: 3 years (Required)

License:

  • Driver's License (Preferred)

Work authorization:

  • United States (Required)