Regional Director of Operations
SUPERVISES DIRECTLY OR INDIRECTLY:
Property Executive Team of assigned hotels in area during a transition/acquisition or in the absence of a General Manager.
Purpose for the Position:
To assist the Regional Director - Operations and Regional Manager - Operations in the interim supervision of overall hotel Operations, Sales & Marketing, and Fiscal Operations for assigned hotels in the designated area.
Duties include but are not limited to:
physical asset management and maintenance, management/supervisory compliance of declining checkbooks throughout departments in relation to weekly forecasts; costs analysis; payroll and staffing guide compliance; sales activities and booking pace review in addition to participation in DBR (Daily Business Review) meetings; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other guidance required for the day-to-day management and oversight consistent with the expectations for any first class hotel operation. Mentor and supervise the General Manager in the designated area. Oversee vendors, consultants, and service providers of assigned hotels.
Provide professional and courteous service at all times, during interim periods of leadership transition, and the onboarding or transition of new properties into company culture.
Analyze financial statements to identify inefficiencies and provide directive in managing controllable expenses within the month relying on weekly forecasts and declining check books.
Cost and vendor analysis to bring synergy to specific properties that are transitioning into the Real Hospitality Group portfolio. Identify ancillary revenue opportunities during takeover at the property.
Personnel Management, Training, and Onboarding:
At the property level, cultivate the embodiment of company core values and culture down through all departments, by providing training, onboarding, and support for new and current hotels.
In the Task Force role:
- Ensure the property is utilizing CourseMill for all associates by being the company ambassador for this enhanced knowledge platform.
- Measure and work through Action Plans on property Associate Opinion Survey (AOS), identifying areas where the property received highest deficiencies and work through the process of correcting with the AOS team.
Own the transition of General Managers in the area designated by Regional Director - Operations.
Assist in onboarding new General Managers and other personnel within the region, as needed. Provide training and guidance on the property level accounting function, including but not limited to, budgeting and forecasting.
Support the Regional Director - Operations in property visits, performance evaluations, progressive improvement, and performance management.
Regional Support (Other):
Provide additional support and guidance in physical maintenance, Revenue Management, Sales & Marketing, guest service metrics and quality, and Financial Management, particularly for properties without such directive from a franchise.
- Ensure RHG policies and procedures are adhered to at the property level and work with the department heads and new General Managers during initial onboarding week to achieve optimum efficiency.
- Re-engineer service standards and targets along with designing Action Plans for properties either in 'Red Zone' or areas where deficiency has become a long-term pattern.
- Coordinate and provide support in property improvement plans, where applicable. In addition, it is critical focus to ensure brand standards are executed where deficient and maintained in properties that require greater focus.
- Strict adherence to brand critical path during pre-opening stage of a property.
- Ensure that property managers develop and execute improvement plans for QA.
Liaise with ownership to, including but not limited to, aid with ownership requests and to provide assessment and guidance on overall property performance.
MINIMUM SKILL REQUIREMENTS:
Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point, and Access.
Must have effective oral and written communication skills.
Must have good analytical skills and decision-making ability.
Must be able to work independently and multi-task, prioritizing as appropriate.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be physically and visually able to utilize the computer.
Must be able to sit or stand for long periods at a time.
Must have excellent verbal and written communication ability.
Flexible in work hours/days. Must be able to travel.
Must respond to multiple task interruptions to provide service to internal and external customers.
Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing.
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Requires mathematical developments; sufficiently able to: Compute discount, interest, profit and loss, commission, markups and selling price.
Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People, and Things:
Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination and/or reporting on events.
Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment regarding attainment of standards or in selecting appropriate tools, objects or materials.
Bachelor's Degree in Hotel/Restaurant Management or Business Degree. Equivalent experience is acceptable.
Three (3) years' experience as an Executive Level member/Department Head.