The Executive Office of Health and Human services is in search of a Lead Server Administrator. The Lead Server Administrator's role is to install, administer, and optimize Microsoft Windows servers and related components, including attached storage, to achieve and maintain high performance and availability of file servers for over 20,000+ users in the Secretariat. This is achieved by monitoring, maintaining, supporting, and optimizing all networked servers, storage, and associated operated systems. The Lead Server Administrator will apply proven communication, analytical and problem-solving skills to help, identify, communicate, and resolve issues in order to maximize availability of system resources.
Responsible for Customer/User satisfaction as it relates to IT services and support.
Acts as lead Support technician for site/sites as assigned
Performs tasks associated with managing, prioritizing, and resolving Help Desk tickets.
Maintains the IT inventory database as applicable
Performs training and mentoring of IT staff and support of users as it relates to the use of equipment/software/applications in the EOHHS enterprise environment as needed
Assess, debug and resolve technical problems associated with desktops / servers and system peripherals.
Performs all duties in a respectful and professional manner.
Performs all duties in accordance with EOHHS policies and procedures.
Performs all business administrative duties in a timely and accurate fashion.
Perform Project support as coordinator and lead as needed
Coordinate site visits with service providers.
Performs troubleshooting and resolving Network and Infrastructure issues as required.
Performs backup and restore process as required
Monitors and Maintains the health and integrity of the network
Provide mentoring and subject matter expertise within the IT department to insure professional growth within the department and IT community
Maintain documentation for server rooms / infrastructure & disaster recovery
Ensure compliance with system security and network policies
After hours support as authorized and required
Maintain an organized and safe work environment
Participate in meetings as required
Responsible to perform related duties as required.
Respond and resolve tickets and incidents in accordance with EOHHS IT policies and procedures as they relate to customer support and updates
Maintain inventories of all EOHHS IT assets using the EOHHS inventory collection process to secure Commonwealth assets.
Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by EOHHS standards and practices.
Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.
Assist Telecom with movement of IP phones as required.
Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.
Provide / Utilize any and all resources available through EOHHS and other sources for assistance with problem resolution.
Implementation of EOHHS IT enterprise images for Desktops /Laptops according to EOHHS procedures and policy to insure a consistent environment.
Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
Install and move assets as required according to EOHHS policies and procedures
Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.
Complete all activities within EOHHS security policies and practices to insure the safety and privacy of data, its clients and its resources.
Act as the contact person for office wiring/cable installations and performs related duties as required.
Required to travel to various sites as needed or requested.
Participate in team meetings as required
Manage site specific projects as related to network infrastructure & server support
Install, configure and support state issued mobile devices
Troubleshooting and resolving Network issues and infrastructure as required.
Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with EOHHS policies and procedures
Support, trouble shoot and configure remote access to assist network users with connectivity to EOHHS network from non-magnet connections.
Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
Provide consultative IT services to IT management and site teams as needed
Mentor other IT professionals to insure their professional growth and skill set improvement
Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Build and restore severs as required
Maintain Disaster recovery package for server rooms as required
Review server event logs on a daily basis to ensure optimal performance and identify potential issues
Perform all duties as required and directed.
Knowledge of hardware / Microsoft Desktop & Server operating systems through current version
Experience supporting MS Office Suite
Experience working with Active directory
Knowledge of and experience with the Local Area Networks (physical and logical).
Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.
Knowledge of IT industry standards.
Ability to communicate professionally both verbally and written with peers and management
Ability to follow oral and written instructions.
Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities
Knowledge and experience with basic security measures and requirements
Valid drivers license and access to a vehicle
Accomplishment and proficiency in performing all general and detailed responsibilities and duties
Ability to work independently with limited direct supervision as needed to accomplish the responsibilities of the position
Ability to monitor desktops / Servers and associated network performance
Working knowledge of how IT Operations group supports the agency’s business needs
Working knowledge of Helpdesk systems
Knowledge of the reporting structure and workings of state government
Skill growth and knowledge attainment in emerging technologies.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience.*
VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
No substitution will be allowed for more than two years of the required (A) experience.
No substitution will be allowed for the three years of the required (B) experience.