Full Job Description
Do you enjoy helping people with important decisions? Are you interested in learning more about healthcare and benefits? We are hiring Project-Based Customer Service Representatives who will support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. This position is Seasonal with an opportunity to convert to full-time when available based on strong performance and attendance. Interested? APPLY TODAY!
Answer Inbound Calls from Customers and Address Questions & Concerns
Provide Information About Their Insurance Coverage & Benefit Plans
Resolve Concerns to Simplify Their Healthcare Experience
Navigate Through Multiple Computer Applications with Speed & Accuracy
Adapt to Learn New Call Types When Business Needs Change & Flex Support in Those Areas
WORK AT HOME REQUIREMENTS:
High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
Must Live in One of These States: FL, TX, and PA
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
18+ Years Old & High School Diploma/GED
Professional Positive Attitude & Courteous Telephone Etiquette
Full-Time Schedule Availability to Meet Business Needs (Includes evenings and weekends)
Willing to submit a Drug Test and Background Check
BENEFITS & PERKS:
$15 per hour + Overtime during peak needs
Access Up To 50% Of Your Pay Immediately After Your Shift
Paid, Virtual Training
Remote Work Environment
Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.
About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.