Cruise Director

American Cruise Lines - United States3.4

Full-timeEstimated: $62,000 - $83,000 a year
EducationSkillsBenefits
Overview
Make every guest memory fantastic - that's the mission.

American Cruise Lines, the largest cruise line in the United States, is seeking Cruise Directors to join our brand new ships which travel throughout our nation on week long cruises. We provide highly customized experiences to each guest on our small, luxury ships. The Cruise Director is the front line of this service and is responsible for engaging guests in each destination through a series of tours and events on and off the cruise ship. As the Cruise Director, you manage the tours, entertainment, and fun on-board. We cruise to culturally significant places, so each day has to offer something unique.

As an active manager on-board, the Cruise Director position is a career that will keep you moving. While living and working on-board our cruise ships you will be traveling around the United States, visiting the most unique places along the way. Each offers something special and we have to provide access to it through a series of carefully coordinated tours and lecture events.

This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person who has a passion for guest satisfaction. It is a unique opportunity for a recent college graduate building on existing events management experience, or an established industry professional moving from an upscale resort atmosphere.

#Hospitality/Restaurant

Responsibilities
Arrange and confirm shore tours, on board entertainment and lectures, then accompany guests on each as the company representative.
Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service.
Respond and accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and transportation arrangements.
Communicate changes confidently to guests.
Learn every guests name and preferences.
Promote on board sales and brand loyalty program.
Qualifications
Bachelor’s Degree in hospitality, tourism, or event management
Enthusiasm, confidence, and a can-do attitude
Previous experience in an upscale hotel, resort or entertainment industry
Excellent time management and attention to detail
Ability to pass a pre-employment drug test
Live and work on board with a flexible rotation schedule for time off
US Citizenship or legally authorized to work in the United States

Perks:
Benefits package including medical, dental, and matching 401k
Paid travel
No living expenses aboard the ship (room and board are included)
Training programs to support you
Continuous growth in the company
About Our Company: American Cruise Lines operates the newest and largest fleet of cruise ships in the United States, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America’s waterways.

Due to the U.S. Coast Guard regulations we are only able to hire American citizens or those who hold a valid Green Card