We are looking for a Bilingual Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify patient’s needs, obtain and enter accurate demographic information and insurance information as needed.
- Schedule appointments for patients.
- Verify insurance benefits as needed
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bilingual in Spanish
Education:
- High school or equivalent
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Salary Requirement
- Are you bilingual?
- If you have any relatives working for HMU, Please provide name, relationship, and work location. If you don't have any relatives working for HMU, please Reply with not applicable.
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Required)
- medical: 1 year (Preferred)
Language:
Ability to Relocate:
- Houston, TX 77027: Relocate before starting work (Required)
Work Location: In person
