Guest Rooms Specialist (Harlem YMCA)

YMCA of Greater New York - New York, NY

30+ days agoFull-time$14 - $21 an hour

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Harlem YMCA is seeking a Guest Rooms Specialist who will, under the supervision of the Guest Room Director, provide high quality service and hospitality in a fast-paced environment to all constituents of the YMCA. The incumbent will welcome all constituents and process all transactions, including facility access, in the computer operating system efficiently and accurately. The Guest Rooms Specialist serves as the point of contact for clients and communicates with them by phone and email to respond to questions and requests in a timely fashion.


  • Arrive promptly for each scheduled shift with a positive attitude and high level of energy and visible name tag.
  • Provide hospitality with every interaction in person and over the telephone.
  • Answer the telephone with a smile, in a friendly and inviting manner, using the standard YMCA greeting.
  • Use professional communication to engage constituents in the Y.
  • De-escalate difficult situations according to Y standards and utilizing the 4 A’s (Apologize, Ask, Acknowledge, Act).
  • Be knowledgeable of facility.
  • Accurately process all transactions in guest/resident room reservations and check in.
  • Update/input all guest/client information into POS.
  • Place all third party reservation into the reservation system.
  • Initiate and prepare reports as needed.
  • Reconcile end of shift report for accurate cash handling.
  • Oversee monthly invoices and processing.
  • Track inventory of all guest rooms supplies and equipment.
  • Assist with Front Desk operations and other administrative duties as needed.
  • Perform other duties as directed by the Residence Director/Manager.
  • Uphold all Association policies and demonstrate the YMCA’s core values of respect, responsibility, caring and honesty. Support a positive image of the YMCA in the community and practice good public relations.
  • Actively participate in training sessions, designated meetings and special events.


  • High School diploma or equivalent required; coursework toward Bachelor’s degree preferred.
  • Minimum of two to three years of customer service experience.
  • Knowledge of Microsoft Office.
  • Excellent interpersonal, written, hospitality, and oral communication skills.
  • Entrepreneurial spirit with the ability to work a variety of hours, including daytime, evenings and weekends.

We offer an exciting and innovative work environment with an organizational culture committed to serving all members of our community. As a leading not-for-profit, community service organization, our Association relies heavily on fundraising to support the wide range of programs we proudly provide the communities we serve. Our expectation is that all staff promotes participation of their branch fundraising efforts in some capacity. If you would like to be a member of our dynamic team, please forward your cover letter and resume with subject line “Guest Rooms Specialist” via email or to:

Harlem YMCA

Attn.: Mike Lopin

180 West 135th Street

New York, NY 10030


Auxiliary aids and services are available upon request to individuals with disabilities


Job Types: Full-time, Part-time

Salary: $14.48 to $21.25 /hour


  • customer service: 2 years (Required)


  • High school or equivalent (Required)