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This is a professional career opportunity in Human Resources for a candidate interested in enhancing their HR experience in Duke Energy’s HR Consulting Services organization. HR Consulting Services provides guidance and advice to managers and employees in several areas including, HR policy and program interpretation and application, employee relations and escalations, goal setting and performance coaching, compensation and recognition. Under general supervision, employees at this level solve moderately complex problems in human resource areas of specialization. This position is located in Charlotte, NC, and may require occasional travel to regional operations locations.
Responds to manager and employee inquiries about a broad range of HR topics (HR policies and procedures, compensation programs, staffing and selection processes, performance management, employee relations, etc. utilizing a case management tool.
Coaches supervisors and managers on how to effectively address internal employee relations issue and advises on the development of an appropriate course of prevention, action and follow-up. Utilizes sound judgment and knowledge of investigative techniques to establish an investigation approach and prepare investigative summaries that document findings.
Supports strategic HR Business Partner and leaders with employee relations and all types of employment matters using data and trends. Provides professional and confidential HR advice to HR Business Partners on potentially sensitive matters and serves as central point of contact for policy interpretation, disciplinary actions and terminations.
Develops or increases knowledge of the organization, procedures and customers. Analyzes and understands information, past practices and business objectives to make appropriate recommendations to management/assigned customers.
Consults on the development of various HR documentation, such as organizational charts and performance assessments.
Maintains appropriate case management documentation.
Educates managers of services available to them and encourages the use of self-service tools.
Develops positive working relationships with peers, customers, employees and management to effectively complete work activities.
Raises issues as appropriate. Suggests process development & improvement of activities.
Works across multiple HR disciplines within a shared services environment.
Works on HR projects.
Office environment which will include prolonged sitting at desk or work station, exposure to personal computer monitor, and frequent use of keyboard and phone.
May be required to travel to other locations occasionally.
Bachelor’s degree and a minimum of 3 years of relevant work experience or 7 years of related work experience without a degree
Highly proficient with MS Office Products and technology tools.
Three years related HR experience in a shared services advisory team, corporate environment.
Prior employee relations experience, including conducting investigations and preparing investigative summaries that document findings.
PHR or SPHR Certification
Demonstrated problem-solving, research and resolution skills required to analyze complex concerns/issues, develop logical conclusions and make appropriate recommendations
Demonstrated ability to prioritize multiple tasks and display good negotiating skills when dealing with diverse customer expectations
Undergraduate degree in Human Resources or Human Resource Management
Master’s degree in Human Resources or Human Resource Management
Strong written and oral communication skills
Ability to work well independently and as part of a team
Ability to handle and manage confidential information
Ability to deal effectively with all levels of employees and management, including effective interpersonal skills (e.g., influencing and listening skills)
Ability to work under time constraints and associated pressures
Ability to work occasional irregular hours to meet 24/7 business needs
Relocation Assistance Provided (as applicable)
Visa Sponsored Position
Posting Expiration Date
Tuesday, December 17, 2019
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.