Key Auto Group, New England's fastest growing chain of dealerships and collision shops, is looking for experienced Collision Center Manager in the Seacoast, Southern and Western, NH locations.
The Collision Center Manager will provide overall leadership and direction of the collision center. Responsible for the achievement of the business financial and professional objective in conjunction to the mission and vision of the company
Duties include but are not limited to ensuring that the facility and personnel are ready for every customer, every day, prior to opening. Manage the consistent adherence to the repair process to achieve repair quality standards, consistent priorities and high productivity, execute and manage a daily preparation and consistent review of personnel and facilities, establish long-term and short-term goals to ensure business direction is met and estimating and sales targets sufficient to meet business objectives.
Identify, establish and monitor financial performance goals for the business and individual departments including sales growth, the gross profit on labor, parts, paint, materials, and sublet, overhead expense management and the management of receivables, and inventories on a daily occurrence to track short and long term goals. Review all departments’ measurements, identify root cause of issues and implement corrective fixes to prevent a reoccurrence. Review repair orders on a weekly basis to establish that the quality of process has been followed and correct any issues. Set standards and develop action plans to facilitate improvement of business performance and standards for quality, customer service and satisfaction, promotional efforts and employee satisfaction and retention
Manage the primary relationships with outside entities including insurers, vendors, major customers and the community, proactively manage the customer service and quality assurance levels of the business and address immediately with action that can take the situation to the positive point of an exceptional customer experience. Manage and review all financial schedules on a weekly basis in order to maintain current and accurate accounting including A/R , Cash, Sublet, P & M inventory, etc. and provide management with accurate and timely performance information including both financial and non-financial data including appropriate Key Performance Measures including input to VPOL.
Establish and cultivate a tone within the business that allows a positive, fun and successful atmosphere. Communicate performance objective to all personnel. Manage the recruitment and retention of personnel to maintain the long-term health of the business, continually improve the skill level of all personnel by facilitating training opportunities and on-the–job skills enhancement. Evaluate employees routinely including annual performance reviews to assist all employees in working to their individual potentials
The right candidate will have previous leadership and management skills, strong interpersonal skills, be well organized with attention to detail and have a thorough knowledge of the collision repair process and fundamental knowledge of the business. This is not an entry level position, 10 Years or more experience running the 500K a month shop
They must be will to be a team player that helps us maintain and support our Core Values of Respect, Integrity, Accountability and our Mission of creating an exceptional experience for our customers and employees.
We offer a full benefits package that includes medical, dental, vision, 401K plan with company match, life insurance, short and long term insurance, paid vacation, personal days and holidays.
All inquiries will be kept confidential. Pre-employment drug and background screening are required. We are an equal opportunity employer.
Job Type: Full-time
Job Type: Full-time