Store Manager

T-Mobile | GP Mobile, LLC - Irving, TX (30+ days ago)4.0


GP Mobile, a T-Mobile Premium Retailer is looking for energetic Retail Sales Managers to join our fast growing team. As a Retail Sales Manager, you'll hone professional sales techniques and learn all about the technology T-Mobile offers as you build the service relationships that are the foundation of GP Mobiles (and your) success.Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. Primary point of contact for employees of the retail store.

Role and Responsibilities
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Customer Experience and Sales
Fully accountable for the customer experience in your store.
Fully accountable for execution of sales, service and customer experience initiatives in store

Supervise store personnel to:
Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity.
the right customer behaviors defined by Delivering an Extraordinary Experience
Ensure every seller follows the Magenta Carpet Experience and executes on SMART at all times
Consistently demonstrate excellent leadership and coaching skills
Create a work environment where motivated people can excel
Oversee Store floor experience act as Floor General
Own Customer Coordination ,Welcome and Wait Time process
Support Team and assist with customer transactions
Coach and counsel personnel on opportunities with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
Perform role plays with personnel on a regular basis to demonstrate what right looks like
Facilitate weekly personnel training/educational sessions
Resolve or escalate appropriately any billing or service issues
Leads marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
Train all employees how to properly document all sales in RQ4
Employee Management and Development
Interview, hire and make necessary discipline decisions, including terminations, for store personnel
Inspire and engage employees by motivating team to succeed
Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
Develop and execute individual development plans for store personnel
Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
Conduct On the spot coaching (ICAN)
Ensure personnel adhere to the Code of Business Conduct
Resolve quickly any Rep or Store level fraud issues
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
Product Launches
Fully complete merchandising change out the night before a launch
Actively inspect post-launch and drive improved results with best practices
Inspect that employees are properly trained on new products and promotions to sell with confidence
Document and report concerns with sellers knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
Trains Retail Sales Representatives on current sales and promotions, policies regarding payment and exchanges and security practices. Keeps abreast of the rapidly evolving T-Mobile technology.
Store Operations
Staffing/Scheduling
Act as Floor General responsible for all activity in store at all times
On the sales floor the majority of the time to coach and develop personnel
Partner with DM and Recruiter to review headcount forecast plan and staffing
Scheduling l to properly staff hot zones and meet business needs, training and special events such as product launches
Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis
Recruits, develops motivates and manages a high-performing team.
Merchandising
Accountable for adhering to Corporate merchandising standards
Instill a sense of pride and ownership in store appearance where all employees understand their store is the face of T-Mobile to every customer
Maintains the visual appeal of the store, including the back room, restrooms and individual work areas according to the retail store standards
Compliance
Drive operational compliance of back office processes, procedures and policies
Maintain Inventory though Q4, monthly inventory counts, and weekly sim counts
Completing daily paperwork and verify sales in Q4
Ensure timely completion of required training to empower personnel to succeed
Implement, execute and inspect existing and new retail programs, tools and training
Execute monthly cost reviews of overtime, discounts, returns and credits
Responsible for performing Self Audits quarterly
Required Qualifications
Two years sales/customer service experience in telecommunications or related industry
One year management experience
Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to motivate and lead direct reports
Ability to work flexible hours, including evenings, weekends and holidays
Report fraudulent activity to District Manager
On call for store emergencies
Ability to operate a personal computer, wireless equipment, copier and fax
Desired Qualifications
Three or more years sales/customer service experience in the telecommunications or related industry
Previous management experience in the telecommunications or related industry
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Ability to work at multiple locations within district preferred

Brand: T-Mobile
Address: 3668 North Belt Line Rd. Irving, TX - 75062
Property Description: 9955 - North Belt Line Rd. - Irving , TX
Property Number: 9955