DSHS Financial Service Specialist 3 (In-Training)
Economic Services Administration/Community Services Division is recruiting to fill two Financial Services Specialist jobs at the Alderwood Community Services Office located in Lynnwood, Washington. In this role you will provide direct customer service to determine eligibility for public assistance programs. If you have experience providing high quality customer service, this is a great opportunity to advance your career.
These jobs may be filled at the Financial Services Specialist 1, 2 or 3 level. If hired as a Financial Services Specialist 1 or 2, you will progressively advance to the goal classification of Financial Services Specialist 3 after successful completion of an in-training plan.
Some of what you'll be doing within a call center environment
Conduct intensive interviews to determine or re-determine eligibility for financial,. child care, medical, and/or food assistance benefits
Obtain and review necessary data, documents, and verification for each program
Analyze written and oral information to assist in eligibility determination
Determine accurate benefit amount by determining household income and household size, by utilizing federal and state policies, Washington Administrative Code, procedure manuals, and laws
Authorize necessary benefits
Refer clients to mandatory and optional services within and outside of the Department
Assist in finding alternatives to public assistance and refer as appropriate
Explain program requirements and services available to clients
Respond to client and vendor inquires
Process appropriate changes in client cases, properly assessing the effected time period, and taking the necessary case actions
Process received applications and case actions using the appropriate computer programs (ACES, ACES Online, Barcode, e-Jas, and ICMS)
Establish over/underpayments when errors occur
Successfully complete required training and actively participate in trainings
What we're looking for
Excellent communication skills, both verbal and in writing with the ability to speak to diverse audiences
Experienced with complex technical regulations and procedures, and analyze complex situations
Ability to use a personal computer and utilize various computer applications
Demonstrated ability to prioritize and perform multiple tasks in the same timeframe, handle interruptions appropriately, and complete work within deadlines
Ability to interpret and analyze complex and contradictory data
Make independent conclusions and decisions when determining eligibility
Ability to properly use program rules to determine eligibility
Who should apply?
Professionals with a Bachelor's degree;
Experience determining eligibility for a program that applies federal and state law or policies, a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute year for year for education;
One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food stamp programs.
Depending on experience this opportunity may be filled at the Financial Services Specialist 1, 2, or 3 level. If hired as a Financial Services Specialist 1 or 2, you will progressively advance to the goal classification of Financial Services Specialist 3 after successful completion of an in-training plan. This training plan provides classroom and on the job training to encourage qualified and enthusiastic professionals to exert their best effort to learn and enhance their skills. All levels of experience are encouraged to apply. All levels are encouraged to apply.
Click here for a complete list for Financial Services Specialist 2
Click here for a complete list for Financial Services Specialist 3
For questions about this job announcement (09418), please contact Sharon Sterling at (360) 725-5861 or via email Sharon.email@example.com.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate in any area of employment, its program or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.