WE’RE ETS
Over the last 15 years, ETS has established itself as a leader in providing reliable medical audio-visual solutions and exceeding customer expectations along the way. Our expert team thoughtfully designs technology solutions that cannot be found in a box and still meet the ever-demanding needs of our healthcare enterprise customers.
OUR CORE VALUES
· We are obsessed about the Customer Experience
· We go above and beyond
· We care about details
· We are passionate, honest and transparent
· We take pride in what we do
· We’re medical AV experts
· We deliver
OUR CORE FOCUS
Our passion is to be the only medical AV service company our customers will ever need.
WHAT WE DO
We partner with our customers to design, install, integrate, and support technology solutions, including:
· Audio/Video
· Content Creation
· Digital Signage
· Ergonomics
· Healthcare Displays
· Video Conferencing
· Managed Services
· AV Consultation and Design
· End User Training
· Installation and Integration
· Maintenance Contracts
· System Programming
· Technical Support
WHY YOU’LL LIKE WORKING HERE
- Performance bonus potential
- Simple IRA Retirement Program with a 3% employer sponsored match
- Medical benefits, including 50% company paid health insurance premium
- 10 Paid holidays, including your birthday!
- Paid sick/grace days
- Paid vacation after eligibility
- Mileage reimbursement or company vehicle assigned
- Company credit card for work related expenses
- Growing company with great upside
- Training and professional development opportunities
WE’RE LOOKING FOR
We’re looking for a dynamic technician who is driven, detail oriented, self-motivated, obsessed with customer service, and goes above and beyond in everything they do. Our ideal candidate will have previous AV experience with Extron systems and experience with troubleshooting integrated conference room systems.
Does this sound like you? Join our team and help us be the only medical AV expert our customers ever need and have fun doing it!
WHAT YOU’LL DO
Field Service Technician is responsible for performing onsite installation services, ensuring functionality according to our scope of work, and delivering an exceptional customer service experience.
Day-To-Day Responsibilities:
- Perform comprehensive, onsite audio-visual equipment installation, including low voltage wiring, trim-out, equipment rack setup, plasma/LCD, projectors and projection systems, audio hardware and speakers, control systems.
- Perform cable pull paths, diagnosis structural/room interior for efficient and optimum installations, solder, crimp and terminate audio and video cables.
- Perform custom mounting solutions for medical customers, including but not limited to, medical grade carts, wall mounts, tracking boards, patient room displays, etc.
- Assist in commissioning of AV systems.
- Troubleshoot AV systems ranging from simple to complex.
- Perform firmware updates.
- Perform preventative maintenance service visits.
- Complete basic math to coordinate infrastructure like power, data, backing, etc.
- Provide technical phone-support for customer reported issues.
- Travel to various job sites- must have a reliable vehicle to use and transport equipment or tools. A company vehicle may be provided after the introductory 60 day period but is not guaranteed.
- Work a flexible schedule when required, including evenings or weekends when applicable.
- Preform documentation as needed: Internal Work Order updates reflecting the service provided and assets deployed, external customer updates reflecting the completion or status of a project, internal daily report provision, and various project-related documentation or reporting.
QUALIFICATIONS
Must-Haves:
- Minimum 2 years’ installation experience managing a diverse operation preferably in the Audio Visual or Construction industry
- Experience performing comprehensive, onsite audio-visual equipment installation, including low voltage wiring, trim-out, equipment rack setup, plasma/LCD, projectors and projection systems, audio hardware and speakers, control systems
- Experience performing cable pull paths, diagnosis structural/room interior for efficient and optimum installations, solder, crimp and terminate audio and video cables
- Read and interpret electronic schematics and architectural blueprints
- Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks
- Ability to terminate all A/V type connectors, such as BNC, XLR, 1/4", 3.5mm, RJ45's, F, Keystone Jacks, etc.
- Must be able to terminate CAT 5, CAT 6, Coax, and Audio cables
- Must be able to think quickly and troubleshoot low voltage AV equipment; ie Conference room systems, TV's, projectors, cabling, sound systems, etc.
- Knowledge of signal flow for audio, video, and control
- Exceptional strategic thinking and structured problem-solving skills
- Excellent communication and interpersonal skills, both verbal and written
- Thorough documentation skills that would sufficiently describe service performed or issues found technically as will as simple or laymen enough for customers to understand
- Excellent capability to switch tasks while adapting to changing priorities
- Enthusiastic self-starter capable of working independently
- Reliable transportation to ensure arrival to and from work. Vehicle must be able to hold required tools and equipment, as needed
- Valid Driver’s License and a Motor Vehicle Record that meets driving standards
- Minimum High School Diploma or equivalent
Nice-To-Haves:
- Certified Technology Specialist (CTS)
- Extron Certified
- Biamp Certified
- Knowledge of Data Systems
- Knowledge of CCTV Systems
- Knowledge of Paging Systems
NOTES:
- Candidates without commercial AV experience DO NOT APPLY. This is not an entry level position
- ETS and its customer sites are non-smoking locations
- Potential requirement to show proof of COVID or flu vaccine to meet customer requirement
- ETS reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- Candidate must be able to answer after hours service calls within a 4 hour window.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Schedule:
- Home weekly
- Monday to Friday
- Overtime
- Weekends as needed
Application Question(s):
- Do you have experience troubleshooting Extron control systems?
- Are you familiar with troubleshooting audio and video signal flow issues?
Experience:
- low voltage: 2 years (Required)
Ability to Commute:
Work Location: In person
