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At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.
This Executive Assistant role will provide support to the Head of Wells Fargo's Virtual Channel Digital Acquisition Adoption and Migration team. This role is ideal for an individual who is highly organized, detail oriented and capable of managing multiple priorities.
Arranging Director and management meetings (including key stakeholder meetings) and minuting where required
Day-to-day management of the Group Head’s calendar and meeting schedule and point for Executive action items.
Setting up Business Planning meetings and coordinating all meetings in support of team efficiency; working with the Group Head and Business Planning to ensure the team meets business planning targets
Providing direct support for the Senior Management team as required, particularly in meeting business planning targets
Maintaining all HR records, staff contracts, appraisal and training records
Supporting the Group Head to prepare information for presentations, media interviews etc.
Scheduling regular personal review, appraisal and mentoring meetings
Maintenance of employee holiday and sick leave records
Co-ordination of updates of the Staff Handbook and other policies
Developing the team training function and holding records of staff development
Undertaking key HR duties
Business planning and project management:
Supporting the Group head with all management meetings in relation to Business Plan development
Undertaking key streams of work in relation to Business Plan development
Undertaking project management work as required by the business
General office support:
Liaising with business services on matters concerning building maintenance, facilities and utilities
Coordinating the filing and update of business documentation held in hardcopy and electronically (sharepoint)
Coordinating submission of expense claims and recording of supplier invoices
Managing office stationery and supplies
Liaising with other service providers, including IT as required
Person Specification – Knowledge, Skills and Experience Required:
IT literate with some experience of working in a team
Numerate with the ability to present and analyze data
Knowledge of advanced MS office applications, including Word, Excel and Outlook
Excellent social skills, able to operate with diplomacy, tact and empathy
A high degree of personal organization and self-management
Comfortable when working to tight deadlines, and able to turn work around within a short time span where demands are liable to change at short notice;
Ability to think proactively and laterally to maximize opportunities to promote the work of the organization
A strong interest in the work of charities and/or social enterprises
A general understanding of external and business trends affecting the sector in which Digital Acquisition, Adoption and Migration Group works
Experience of working at Executive Assistant level with senior management and senior level clients, preferably at senior executive level
Ability to manage complex and highly confidential information
Comfortable working autonomously and across multiple tasks and reporting into different project working teams and staff members
Location: 401 N Tryon, Charlotte, NC (this role is not open to telecommute)
Hours: Monday- Friday; 8am-5pm EST
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
5+ years of administrative support experience
Experience supporting senior level leaders/executives
Excellent verbal, written, and interpersonal communication skills
Ability to manage changing travel itineraries, accurately manage expense reimbursement, manage a busy calendar and appointments flawlessly
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to assess issues, make quick decisions, implement solutions, and influence change
Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
Experience writing and editing internal communications, including corporate and executive level communications
Experience managing communications and documentation projects
Experience participating in multiple concurrent projects or large scale individual projects
Ability to develop partnerships and collaborate with other business and functional areas
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills
Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Experience with one or more of the following Wells Fargo HR systems: Pay Voucher, Staff Management or Online Recruiting
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC-Charlotte: Min: $55,400 Mid: $77,000
NC-Charlotte: 401 S Tryon St - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.