Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Telecom Operator PRN with HCA Florida Osceola Hospital you can be a part of an organization that is devoted to giving back!
HCA Florida Osceola Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
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Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
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Fertility and family building benefits through Progyny
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Free counseling services and resources for emotional, physical and financial wellbeing
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Family support, including adoption assistance, child and elder care resources and consumer discounts
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401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
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Employee Stock Purchase Plan
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Retirement readiness and rollover services and preferred banking partnerships
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Education assistance (tuition, student loan, certification support, dependent scholarships)
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Colleague recognition program
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida Osceola Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Telecom Operator PRN to help us reach our goals. Unlock your potential!
Position Summary: Answer and route all incoming calls to switchboard in a courteous and professional manner, calmly handle communication of reported emergency codes and alarms, maintains related records, other duties as assigned.
Essential Functions:
Responds to emergencies, STAT pages and alarms, within ten seconds of request in accordance with departmental protocol.-
Provides quality customer satisfaction and contributes to departmental operations by relaying incoming, outgoing, calls and pages in a prompt and courteous manner.
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Demonstrates responsibility and accountability in providing physician answering services; answers calls promptly and relays physician consult and referral calls, in a concise and accurate manner.
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Ensures logging and documentation is thorough, accurate, and in accordance with departmental policies and standards.
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Maintains proactive and effective communication with all members of the department team, physicians and all customers. Maintains effective interactions, communications, and rapport with area hospitals, physicians, and healthcare teams.
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Demonstrates knowledge of the occurrence reporting system. Uses system to report potential patient safety issues.
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Follows established guidelines for reporting a significant medical error or unanticipated outcome in the patients care which results in patient harm. Uses Performance Improvement Plan to improve patient safety.
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High School Graduate / GED
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1-3 years of experience with hospital PBX system preferred
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Organizational, verbal, interpersonal, customer relations, mathematical, analytical, grammar/spelling, read/comprehend written instructions, follow verbal instructions, computer, clerical
This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).
HCA Florida Osceola Hospital is a 404-bed tertiary care hospital. We are accredited by the Joint Commission and are a Level II Trauma Center. We are a teaching hospital in collaboration with UCF College of Medicine. Our hospital is conveniently and centrally located in the Heart of Kissimmee. We are only minutes from Orlando, St. Cloud, Celebration, and Poinciana. We are committed to enhancing the standard of healthcare by providing services including Emergency Care, Trauma Care, Pediatric ER, Heart & Vascular Institute, and Comprehensive Stroke Center. Other services include The Baby Suites Maternity Care, Neonatal Intensive Care Unit Level II, Women’s Services, Behavioral Health, Orthopedics & Spine, and a Graduate Medical Education Program. We expand our care to the community with our freestanding Emergency Department at Hunter’s Creek ER.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Telecom Operator PRN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
