Store Operations Sr. Analyst Services: Lowe’s Services Operations Management department provides professional installation and repair services to customers by developing service offering programs, identifying and onboarding independent contractors to fulfill those offerings, managing the independent contractor network, developing and managing pricing for the independent contractors, creating and managing independent contractor and customer contracts as they relate to service programs, managing the customer projects through completion and addressing any opportunities and risks that arise for the service offerings. The Services Operations management department is comprised of multiple areas to address each of the specific functions. The primary purpose of this role is to assess, support/design, implement, and roll out store initiatives that support store teams with driving business results.
This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications. Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.Coordinates and manages timely execution of projects across stores, from development to implementation.Provides Store Operations Consultants qualitative and quantitative analytics prior to development and after implementation identifying ROI, current/future state, and cost savings.Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders. Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
Assists Store Operations Consultants with development of process improvement solutions based on field feedback. Leverages customer facing technology to improve productivity and efficiency.Executes the process of documenting policies, procedures, and processes for new store initiatives. Required Education/Experience Bachelor’s Degree : Business, Management, Operations or Related Field2+ years Related Industry Experience (Installation, Repair or US Home Improvement)2+ years Experience in data analytics, performance reportingAdvanced skill level in DART/MicroStrategy, Excel, & Access, such as pivot tables, power pivot, Vlookup and dynamic chartsDemonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics2+ years Demonstrated project management experience, such as Gantt Chart design and development1+ yr Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflowsExperience with Service Provider Capacity ManagementAdditional: Store Back End Operations-Flow, Receiving, Delivery Process improvements . What we develop will impact all 1700 stores, so this is a high visibility, high impact team.