Are you interested in joining a fast growing and customer focused company that is consistently rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all of our clients.Fleet Response is seeking qualified candidates for the following position; Subrogation Specialist. The Subrogation Specialist is responsible for the subrogation investigation, negotiation, and recovery of claims while adhering to the statute of limitation and client parameters.
SUMMARY OF POSITION
Provides recovery service when auto accident results in a loss for a client, both vehicles and property
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Manages a dedicated set of files. Follows client parameters.
- Answers calls from drivers, clients, and carriers. Answers questions from the same. Delivers high class customer service to all customers.
- Accurately gathers and uploads all claim documentation into system. Obtains statements from drivers/witnesses as needed.
- Enters all required data fields into system. Verifies claim details. Gathers documents from client system
- Pursues subrogation recovery within statute of limitations.
- Reviews claims to determine potential for recovery. Investigates claims for recovery opportunity.
- Researches state laws for use in supporting the claim.
- Performs skip tracing and other investigative work as needed and maintains daily follow up.
- Prepares subrogation demands per department guidelines.
- Contacts responsible party to negotiate a settlement on behalf of the client in accordance with the Fair Debt Collections Practices Act.
- Communicates with client to settlement approvals as needed.
Reviews payments received to close files within client parameters.
- Provides detailed recommendations for next steps on complex claims.
- Meets or exceeds both individual and team recovery performance metrics.
- Other duties as assigned by Manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
- Subrogation/liability experience recommended
- Previous claim handing experience preferred
- Bodily injury and workers compensation experience a plus
- Ability to negotiate repair disputes and liability challenges
LANGUAGE SKILLS
- Strong interpersonal skills to ensure excellent internal and external customer service.
- Excellent written and verbal skills.
TECHNICAL SKILLS
- Highly motivated, strong initiative, self-starter with team focus.
REASONING ABILITY
- Strong ability to multi-task and manage time effectively.
- Strong investigative and organizational skills.
PROFICIENCY
- Demonstrates dependability, punctuality and excellent attendance.
- Ability to work independently and collaborate with peers.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
- Work from home
Ability to Relocate:
- Hudson, OH 44236: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Hudson, OH 44236
