How You'll Make a Difference:
Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in a clinic, office, or department setting where patients, physicians, and office staff interact.
Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.
What it Will Take:
Licenses & Certifications
High School Graduate.
Required Functional Experience
Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
Knowledge, Skills & Abilities
Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.Strong organizational skills and attention to detail.Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.Ability to operate standard office equipment.
20 hours per week. Clinic hours are 7-6pm Mondays - Thursdays, 7-4:30pm on Fridays.
Asmc Pmr Outpatient Fixed
1575 N Rivercenter Dr
At Aurora Health Care:
We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.
Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.