Retail Stocking Associate, Senior

Harbor Freight Tools USA, Inc. - Allentown, PA3.4

Full-time
Our Senior Associates (full-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates (full-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate (full-time) position and demonstrate Harbor Freight Tool's Core Principles.

Responsibilities:Profit Maximization:
Consistently exhibit expected behaviors to exceed financial goals
Model participation in company programs
Assist and participate in special events

Operational Execution:
Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
Mentor and model adherence to Standard Operating Procedures
Lead timely and accurate completion of workload
Ensure compliance to company policies and procedures

Talent Optimization:
Model job proficiency and expected behaviors
Contribute to a team-driven atmosphere

Customer Experience:
Provide and model a helpful customer experience
Ensure items are in-stock
Ensure items are priced right
Maintain a safe, clean, and organized retail store
Success Drivers

Action Oriented:
Is action oriented and full of energy
Enjoys working hard
Shows initiative

Flexible:
Learns quickly when facing new problems
Adapts to and supports change
Enjoys the challenge of unfamiliar tasks

Composure:
Is calm and professional under pressure
Does not become defensive or irritated

Functional / Technical Skills:
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
Solid judgment and decision making skills

Customer Focus:
Acts with internal and external customers in mind
Understands how operational execution directly affects the customer experience
Establishes and maintains effective relationships with customers and associates through respectful and effective communication

Shared Duties

Profit Maximization:
Adherence to Injury Illness Prevention Program
Participate in execution of special event playbooks
Participate in execution of Physical Inventory Standard Operating Procedure

Talent Optimization:
Commitment to continued learning and self-development
Drive and support teamwork
Respond to questions and provide information to associates as needed

Operational Execution:
Daily Download and Communication Center review
Act as witness for till, safe, and deposit counts

Execution of:
Planograms/Display Planner
Pricing

Execution of the Merchandise Management process:
Floor First Receiving
Replenishment
Recalibration
Cycle Counts
Complete forklift certification and operate as needed

Customer Experience:
Meet Customer Experience expectations
Friendly
Available
Quick

Model and participate in:
Name Collection
Extended Service Plan Program
Inside Track Club Program
Efficient processing of transactions
Execution of daily cleaning checklist
Execution of store and stockroom recovery standards
Position-Specific Duties – Logistics
All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.

Requirements

Experience:
Minimum of one year experience in retail or Customer Service

Education:
High School graduate/Equivalent preferred

Physical Requirements:
Ability to communicate with customers and associates in person and via e-mail and telephone
Ability to intermittently lift, push and/or pull up to 50 pounds
Requires standing and moving for an entire shift
Ability to lift, bend, kneel, climb, crawl and/or twist
Ability to safely climb up and down a ladder
Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP

Availability:
Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business. Regular attendance is an essential function of the job.

About Harbor Freight Tools

In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $4 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.