PLEASE APPLY AT: https://www.libraryvisit.org/about-us/employment/
The Public Library of Youngstown and Mahoning County (OH) seeks friendly and energetic Clerks to assist library customers with their accounts, material and basic library equipment questions, and directing customer inquiries. Under the direction of a Supervisor, they perform a variety of duties that relate to the overall circulation and maintenance of library materials. Ideal candidates love working with the public and can create a warm and welcoming environment.
Responsibilities
- Provides excellent customer service and acts as the first “face” of the library by assisting library customers with questions, transactions and library collections. Utilizes a variety of methods to provide this assistance, including (but not limited to) phone, electronic methods, and face to face interactions. Resolves customer concerns and issues and refers these issues to the supervisor or other staff members when needed. Uses appropriate library technology and demonstrates use of equipment and technology to customers. Uses good judgment when interacting with customers and other staff members. Understands and adheres to Library policies. Facilitates library usage by customers and creates a warm and welcoming environment.
- Responsible for the maintenance of materials and library collections, as well as facilitating the flow of library materials throughout the system. Duties that relate to material maintenance may include but are not limited to checking materials in and out of the system, shelving materials, providing inventory control of materials (discarding, checking for damage and noting condition, confirming receipt of periodicals, etc.), fulfilling holds, renewing items, maintaining periodical collections, mending or cleaning materials and straightening or organizing shelves. Duties may vary according to location, outreach service and Pop-Up event.
- Performs clerical duties in support of library operations, procedures and support of library outreach and Pop-Up events. Understands library technology or systems required to perform job duties. Follows standard routines for opening and closing and securing the Library, department, or event. Effectively executes daily/weekly/monthly work list of duties. Maintains a safe, clean, and orderly work environment. Serves as Pop Up driver as assigned.
- Acts as a circulation clerk for community engagement events and performs a variety of duties associated with the circulation of library materials to library users including but not limited to, checking out material, checking-in material, placing and filling holds, handling renewal requests, and processing borrower registration forms.
- Compiles statistical reports by collecting, collating and tabulating data. May assist with library surveys or other types of information gathering.
- Any and all other duties as assigned
Requirements
- High School Diploma or equivalent is required.
- Excellent customer service skills, a positive attitude, and a love of interacting with the public.
- Pleasant phone voice and demeanor including sufficient vocal poise to master vocal cadence, pitch, speed and pace.
- Ability to learn, understand, and apply library policy while using good situational judgment.
- Ability to work as part of a team under the direction of a supervisor.
- Basic computer skills and the ability to learn library specific operating systems.
- Ability to learn, understand, and demonstrate library technology.
- Ability to deal effectively with the public.
- Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents and operate standard business office equipment.
- Ability to work harmoniously with other staff members, to follow assigned work schedule, policies and procedures, and to maintain a positive attitude and a dependable attendance record.
- Majority of work is performed in a general office / library environment.
- Able to reach, bend, climb, squat, lift 25lbs, push up to 50 lbs and stand for long periods of time.
Work Schedule
- Must be willing to work days, evenings, and Saturdays (rotating shifts).
- Must be willing to work at the various locations throughout our Mahoning County system.
- Full-time hours are generally 40 hours per week. Part-time hours are generally 24 hours per week, with the option to work additional hours possible.
- Travel to other library branches required occasionally.
- Availability for extended or non-traditional hours as needed to perform job duties. Participation and attendance at promotional events and off-site meetings may be required at managements discretion.
Compensation
- The pay rate for this position starts at $15.60 per hour with an excellent fringe benefit package including a pension plan with the Ohio Public Employees Retirement System (OPERS).
To Apply
- Please apply online by going to our website; https://www.libraryvisit.org/about-us/employment
- Phone inquires are not accepted at this time.
PLYMC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. PLYMC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Types: Full-time, Part-time
Pay: From $15.60 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Work Location: One location