Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.
But we're so much more than our platform. Although we've recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you'll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.
Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune's Best Small and Medium Workplace in New York, #5 on Fortune's Best Workplaces for Millennials in the US, and #11 on Fortune's Best Medium Sized Workplace for Women in the UK.
You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.
WHAT YOU'LL DO
As a Braze Customer Training Specialist, you will deliver virtual training sessions to our customers to uplevel them on using our customer engagement platform. In your sessions, you'll create a collaborative atmosphere where people can share experiences and strategies.
You'll also be instrumental in improving these training sessions to maximize the learning potential by including various interactive strategies, group activities, applied learning, and planning exercises.
Responsibilities:
- Becoming an expert in Braze's customer engagement tool
- Leading up to 24 hours of training sessions per week, including delivering some off-hours sessions during early mornings or evenings to ensure global coverage
- Delivering live sessions using slideware and interactive product walkthroughs with multiple customers at once
- Working with curriculum developers to create content and keep it up to date
- Helping create assessments to test the knowledge of the training
WHO YOU ARE
- You have at least 2+ years experience training people, preferably on SaaS or technical products.
- You have a passion for public speaking and a desire to expand training beyond a deck presentation and reading notes.
- You want to capture the imagination of people, inspire them to try new things, and create connections in the room.
- You're obsessed with how people learn and find joy in crafting curriculum that breaks away from old world education and paves new pathways. You want to be on the frontier of education.
- You take and give feedback constructively, in a supportive way.
- You are a self-starter. Driven, meticulous, and communicative.
Abilities required:
- STRONG Public Speaking / People Skills
- Comfort with technology and learning new digital tools
- Experience with creating interactive presentations and learning design
- Experience creating training for a SaaS product
- Experience using Braze is a BIG PLUS
- Knowing how to use Liquid templating language!
- Experience in marketing technology
- Has been a trainer previously with Salesforce, Hubspot, or something similar
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $81,000 and $94,500/year with an expected On Target Earnings (OTE) between $90,000 and $105,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we've got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
