Client Relationship Manager

Gartner - Fort Myers, FL (30+ days ago)3.8


Client Partner – Fort Myers

Are you passionate about technology? Would you enjoy working with multiple clients? Are you comfortable working in a target driven environment?

We are looking for a Client Partner to join our Client Services Organization in our state of the art Center of Excellence in Fort Myers. You will be part of a fast-paced, dynamic team providing the highest level of client support to C-level individuals in some of the world’s most successful companies. You will build relationships with our existing clients ensuring they receive value from their Gartner services. You will understand their critical initiatives, align Gartner research and expertise, and help Gartner maintain its growth by ensuring strong client retention.

A typical day might look like:

  • Building relationships with your existing C-level client base over the phone to ensure they are engaged with their Gartner service
  • Ensuring your clients are getting the highest return on their investment from their Gartner service
  • Strategically partnering with your clients to understand their key technology related business challenges and initiatives
  • Proactively ensuring clients are using their service and align the relevant Gartner resources to support their key initiatives
  • Partnering with Gartner sales teams to manage and retain client relationships and build client loyalty
  • Ensuring client satisfaction, retention, operational efficiency and quality of service

You’re great at:

  • Working towards and achieving targets
  • Building relationships over the phone with senior level individuals
  • Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment
  • Planning and organizing your time effectively
  • Delivering customer service and passionate about delivering value to clients
  • Communicating a clear and concise message verbally or via email

You may have:

  • A Bachelor’s Degree
  • One year of experience within a professional business setting or 1-2 business related internships
  • Previous experience in a technology related industry

We offer:

  • An upbeat, positive and collaborative working environment
  • Opportunity to develop your career in a world’s leading IT Research and Advisory Company which is facing incredible double digit growth
  • Competitive compensation and performance based bonus structure
  • Company benefits such as: Health Insurance, 401K with company match, TuitionReimbursement, Wellness Rewards, 20 days of Paid Time-Off, etc.
  • Two week in the classroom training program, assigned mentor and two weeks of shadowing top performers
  • Office amenities which include two onsite cafes, onsite gym, outdoor walking track, open patios, and modern work spaces

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year

Experience:

  • Client Management: 2 years
  • B2B: 1 year

Education:

  • Bachelor's