Loss Prevention Analyst

First Citizens Bank & Trust Company - Raleigh, NC3.7

Full-timeEstimated: $38,000 - $55,000 a year
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EducationSkills
Position Description:
  • Apply critical thinking and analytical skills in reviewing large volumes of transactions for multiple payment channels, detect suspicious and/or high-risk activity, and make appropriate decisions in order to quickly mitigate fraud/risk and minimize actual losses for the Bank.
  • Serve as subject matter expert for customers and branch associates to report complex fraud issues.
  • Research and verify legitimacy of claims, identify emerging trends and protect compromised accounts to prevent subsequent fraudulent transactions.
  • Exhibit strong verbal and written communication skills to effectively disclose potentially sensitive information to a variety of audiences including internal/external customers, field associates, staff departments, and peer bank contacts.
  • Comprehend and efficiently utilize numerous bank/department systems and applications to gather pertinent information, take action, and resolve issues while remaining in compliance with banking regulations.
  • Identify and communicate internal control breakdowns in an effort to improve associate education.
  • Accurately track functional metrics and detailed case information for reporting purposes.
Position Requirements:Basic Qualifications:
Bachelor degree with a minimum of 2 years bank operations experience including a background in branch operations, bank loss prevention, or a Teller position.
  • OR-
Associate degree with a minimum of 4 years bank operations experience including a background in branch operations, bank loss prevention, or a Teller position.
  • OR-
High school diploma or GED with a minimum of 6 years bank operations experience including a background in branch operations, bank loss prevention, or a Teller position.

Additional Requirements:
  • Familiarity with bank policies, procedures, and practices including related industry and regulatory issues.
  • Working knowledge of numerous bank systems & applications and ability to quickly grasp new vendor software.
  • Good deductive reasoning skills with the ability to scope complex problems and take action to minimize risks.
  • Ability to adapt to change in a fast-paced environment while maintaining work quality.
  • Ability to work with a sense of urgency, drive for results, and build productive relationships.
  • Strong Microsoft Office application and database management skills.
Other Preferred Qualifications:
Knowledge of various presentment and payment channels.