TPWD - Customer Service Representative III

PARKS AND WILDLIFE DEPARTMENT - Lubbock, TX

Full-time
TPWD - Customer Service Representative III (00007757)

Organization: PARKS AND WILDLIFE DEPARTMENT

Primary Location: Texas-Lubbock

Work Locations: LE-RO-R6-Lubbock 1702 Landmark Lane Suite 1 Lubbock 79415

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time

Standard Hours Per Week: 40.00

Travel: Yes, 5 % of the Time

State Job Code: 0134

Salary Admin Plan: A

Grade: 13

Salary (Pay Basis): 2,923.58 - 3,347.85 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Oct 22, 2019, 3:21:38 PM

Closing Date: Nov 5, 2019, 11:59:00 PM

Description

TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable).

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions

VETERAN’S PREFERENCE: If selected for a position Veterans, Reservist or Guardsmen OR applicants claiming Surviving Spouse or Orphan veterans' preference eligibility, you will need to provide supporting documentation on or before the first day of employment.

TO APPLY
Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

PHYSICAL WORK ADDRESS: TPWD - Law Enforcement Region 6, 1702 Landmark Lane, Suite 1, Lubbock, TX 79415

HIRING CONTACT: Aaron Sims, (806) 773-3946

GENERAL DESCRIPTION:
This position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting & fishing licenses, boat titling & registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with moderate latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications

MINIMUM QUALIFICATIONS:Education:
Graduation from High School or GED.

Experience:
Four years experience in customer service, clerical or administrative support work.

Licensure:
If driving is required, applicant must possess a valid State driver’s license.

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office administration and administrative support practices;
Knowledge of Agency, Division and Regional policies, procedures and programs;
Knowledge of Agency, Division and Regional organization and operations;
Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;
Skill in using MS Word, Excel and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in using professional telephone etiquette;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in using standard office equipment and software;
Skill in using agency computer software including: BRITS, LES, MCI/TLC and Oracle;
Skill in organizing workloads and changing priorities;
Skill in managing several projects simultaneously
Skill in meeting deadlines;
Skill in problem solving;
Skill in identifying, researching and compiling information;
Ability to work as a member of a team;
Ability to work independently with little or no supervision;
Ability to maintain strict confidentiality;
Ability to accurately follow instructions;
Ability to work under stressful conditions;
Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;
Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to develop and present training material;
Ability to train others;
Ability to accurately handle cash and account for revenue collected;
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIIONS:
Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;
Required to work overtime as necessary
Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;
May be required to operate a State vehicle;
Required to travel 5% with possible overnight stays;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER