Cash Vault Work Director II

MUFG - Tempe, AZ2.8

Full-timeEstimated: $94,000 - $120,000 a year
EducationSkillsBenefits
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:
Reporting to the Commercial Cash Services Supervisor. Provide work direction to Research and Support and Transportation Services associates/specialist. Ensure work is being completed in an accurate and timely manner. Provide assistance and training as necessary. Major Responsibilities: Assign and monitor daily functions to ensure work flow is efficient and accurate. Provide technical assistance, problem solving and training to employees as necessary. Motivate all staff members to achieve the highest quality of work possible. Ensure that all departmental policies and procedures are followed. Prepare monthly administrative and statistical reports. Provide input to employee performance evaluations. Function as subject matter expert on Cash Vault product capabilities. Set up new and existing cash vault clients/onboarding. Assist management with performing administrative tasks such as tracking production goals and standards. Cash Vault Work Director ensures the timely completion, documentation and submission to appropriate management of all required reports and information documents including, KPI’s, IP Online and Stats.

Major Responsibilities:
Assign and monitor daily functions to ensure work flow is efficient and accurate
Provide technical assistance, problem solving and training to employees as necessary
Motivate all staff members to achieve the highest quality of work possible
Ensure that all departmental policies and procedures are followed
Prepare monthly administrative and statistical reports
Provide input to employee performance evaluations
Function as subject matter expert on Cash Vault product capabilities
Set up new and existing cash vault clients/onboarding
Assist management with performing administrative tasks such as tracking production goals and standards
Cash Vault Work Director ensures the timely completion, documentation and submission to appropriate management of all required reports and information documents including, KPI’s, and Stats

Qualifications:
Requires a Bachelor’s Degree in Business or Finance or 3 to 5 years of relevant customer service and financial service experience
Experience managing and leading a team of 5-10 associates
Requires exceptional interpersonal skills, with experience in working with internal and external business partners
Must be able to work in a face paced environment, working on multiple deliverables at once
Ability to quickly solve complex issues
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.