- Communication Skills
- Driver's License
JOB SUMMARY: This position has responsibility to carry-out mentoring or coaching with consumers and family members involved in treatment having mental health and/or co-occurring disorders in the Children and Youth Mobile Response Program
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Recovery coaching refers to a one-on-one or group relationship in which a peer leader with more recovery experience than the person served encourages, motivates, and supports a peer who is seeking to establish or strengthen his or her recovery
Shares lived experience
Supports many pathways to recovery
Functions as an advocate for the person in recovery, both within and outside of the program
Teaches the person how to accomplish daily tasks
Teaches how to acquire needed resources, including money
Helps the person find basic necessities
Helps the person find professional services from lawyers, doctors, psychologists, financial advisers
Shares knowledge of local resources with consumer base
Helps to set personal goals
A role model for positive recovery behaviors
Provides peer support services
Must work a flexible schedule to include nights, weekends, and holidays.
The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
Willingness to abide by the company’s published rules and regulations
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
Age Specific: Adult Developmental Stages, Assessment, Knowledge, Interpretation, Interventions, Enhancement of Family Involvement
Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
Personal Effectiveness: Communication, Interpersonal Skills, Self-Management.
Organizational/Management: Compliance, CQI, Commitment, Leadership, Management of Information, Organizational Participation, Safety
Performance Specific: Assessment, Crisis Management, Customer Focus, Cultural Competence, Empowerment/Advocacy, Psychosocial Interventions, Treatment/Service Planning
Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Cultivates Innovation: Creating new and better ways for the organization to be successful.
Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
Drives Results: Consistently achieving results, even under tough circumstances.
KNOWLEDGE AND JOB SKILLS: Knowledge of Substance Use Disorders and the principles of Recovery. Skills in Recovery Coaching will be developed in curriculum based training and on-the-job experience. Knowledge and skill development in Trauma Informed Care will also be part of training.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:
EDUCATION: BA/BS in the Human Services Field and valid driver’s license. A valid and active Florida Certification Board (FCB) Peer Certification.
EXPERIENCE: Experience as a recovering person (minimum 1 year) or as a family member of someone in recovery from SUD/COD
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.