Computer Desktop Support Technician
Education Bachelor's degree or equivalent experience and security +
Experience 3 to 5 years in a desktop support role
Clearance required Secret
Location Rock Island, IL
Link Solutions has an immediate opening for a Tier 2 Computer Desktop Support Technician. The Support Technician provides Tier 2 touch labor on-site and remote support for computer workstations, printers, peripherals, and multifunction scan/print devices. Conducts sites surveys; assesses and documents current site configuration and user requirements. Configures computers, communications devices and peripheral equipment. Trains personnel in proper use of hardware and software. Works to configure and maintain both commercial and on-site developed software. Troubleshoots and maintains common desktop workstation equipment.
Migrate, repair, install, test, maintain, and upgrade computers, and network operating systems software
Plan and implement system support including printers, VPN clients, and bar-code scanners.
Monitor and manage several ticket queues in Remedy. Document solutions and work arounds, maintain the knowledge database (e.g. known errors, workarounds).
Ability to train users on new systems.
Assist in design, planning, and implementation of configuration and installation of new hardware and software.
Provide recommendations and support analytical documentation on purchases of hardware and software.
Respond to user requests and assure timely follow-up on all helpdesk issues.
Configure computer workstations to attach to enterprise level print servers.
Perform workstation imaging and equipment lifecycles/upgrades.
Perform troubleshooting and provide solutions to common and advanced workstation issues.
Provide input on the effectiveness of deskside support system methods and procedures.
Main point of contact for advance support of all deskside systems.
Ability to refresh PC’s
Load new software on to workstations
Perform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.
Assess users current software and hardware
Knowledge/experience with basic network tool-sets
Assist in the patching of desktop clients and end user devices.
Ability to work directly with high level managers and command personnel.
Ability to use custom in-house designed software to speed up troubleshooting and resolution of issues.
Ability to become the central point of knowledge for other desktop support technicians.
Assist supervisor with day to day operations of team.
The desired candidate should have:
Bachelor's degree or equivalent combination of education and experience
Have and maintain an active CompTIA Security + CE certificate.
At least 3-5 years of experience in a desktop support role
Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002
Secret Clearance (ability to obtain and maintain)
Ability to organize, prioritize and meet deadlines
Capable of conveying complex information in a simplistic manner
Strong critical thinking and problem solving skills
Strong self-starter requiring minimal supervision
Able to take proactive measures to prevent problems rather than reactive by nature
Strong verbal and written communication to effectively express concepts, plans, and proposals
Must complete and be able to pass a Background Check.
Job Type: Full-time