Full Job Description
Responsible for directly coordinating, planning, evaluating, and monitoring operational and financial performance at multiple clinical offices. Manages, mentors, and oversees Office Managers to ensure quality patient care is delivered in an efficient environment.
Bachelor’s degree in business/health administration or equivalent combination of education and experience required. Master’s Degree in Healthcare Administration preferred.
5 years management experience in a health care or managed care setting. Prior experience managing multiple clinical locations required.
Knowledge, Skills & Abilities
Demonstrated organizational, problem-solving, interpersonal, oral and written communication skills:knowledge of healthcare and CPT coding regulations required; experience working with physicians preferred.
Primary Duties and Responsibilities
Develops and initiates external marketing plans for region by evaluating referral patterns and establishing and maintaining relationships with new and existing referring physicians to improve patient access to services and promote visibility in our community.
Develops and monitors physician schedule deployment to maximize patient access, ensure efficient use of practice resources to improve financial performance of the region.
Directs and manages the daily operations of office/department programs and services or region by actively problem solving and communicating essential data to physicians, managers, and staff to assure services are effectively rendered in an efficient working environment.
Directs the financial performance of the region by developing, overseeing, and monitoring physician deployment, providing purchasing oversight, evaluating work RVU activity, developing regional budgets, and resolving budget variances to achieve best practice benchmarks and ensure operational viability.
Ensures facilities and equipment are maintained to provide a professional setting with fully functioning equipment for the patient care experience. Provides analysis and recommendations for capital equipment purchases and office expansions.
Establishes and maintains a regulatory/compliance environment by following organizational policy and procedures and ensures that mandatory training programs are effectively implemented to ensure compliance to state, local, and federal standards and regulations.
Maintains current knowledge of health care issues, standards of practice, CPT/ICD-9 codes and professional group activities to facilitate effective planning/management.
Manages human resources of the offices in collaboration with the Human Resources Manager and Office Managers by reviewing and implementing organizational policies and procedures, analyzing and recommending efficient staffing strategies, and recommending and approving employee and managerial developmental plans.
Monitors patient satisfaction levels at clinical offices to ensure that all patient complaints are effectively handled to attain maximum patient satisfaction. When necessary, will act as a patient advocate to provide support to managers and resolve sensitive and/or escalated issues.
Performs other duties as assigned.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.