Telephone Sales Representative (TSR)

TSD GLOBAL - Anderson, IN

Full-time$10 - $11 an hour
EducationSkillsBenefits

GREAT SCHEDULES FOR WORK/ FAMILY BALANCE. Monday- FRIDAY SHIFT AND NO WEEKENDS!

Top agents make over $15/hr (base pay + commission)

Job Purpose:

Serves existing customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; upgrading accounts and retaining customers.

Job Type: Full-time

Language: English

Salary: $10.00 to $11.00 /hour + additional weekly bonus and commission potential

Benefits:

  • Competitive hourly wages + weekly bonuses and commission
  • Monday - Friday daytime hours, no weekends!
  • Weekly payroll!
  • Annual pay increases
  • Up to $1000 for referral bonuses
  • Qualified employees received a modern smartphone with free service 90 days after training.
  • Medical, Dental and Vision Insurance after only 30 days
  • 401k
  • Advancement Opportunities

Duties:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Customer Focus, Customer Service, Sales Skills, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Must have either a high school diploma or equivalent; at least 6 months of call center, customer service or sales experience; and solid work history.

About TSD Global:

TeleservicesDirect, a 30 year BPO industry leader, announced the Company has changed its name to TSD Global. The new name reflects the evolution of the Company to provide Omni-channel customer solutions worldwide. TSD Global's transformation to enhance the customer experience will now include:

* 24/7 Inbound and Outbound Voice Support

* Chat

* Email

* Opti-technology solutions

* Social Media * Mobile Applications

* Dedicated or Shared Environment

* Worldwide, Multi-Lingual

CEO, Patricia Totton said "As our ever-changing industry evolves, we want TSD Global at the forefront of this evolution. Today's customers want intelligent, real time interaction. Our cutting edge technology provides an enhanced customer experience through any medium the customer chooses, any place, any time!"

Additional information can be found at tsdglobal.com.

Job Types: Full-time, Commission

Salary: $10.00 to $11.00 /hour

Experience:

  • call center, customer service and/or sales: 1 year (Preferred)

Education:

  • High school or equivalent (Required)