Parts Counter Associate

All Access Equipment - Wilmington, MA

Full-timeEstimated: $33,000 - $46,000 a year
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EducationSkillsBenefits

Parts Counter Associate

Who we are

All Access Equipment is a leader in selling and servicing tracked aerial lift equipment in North America. We are the exclusive distributor of CMC aerial lifts in North America and we love it! We have a passion for helping businesses work safely, efficiently and in some of the most hard to reach places you can imagine.

We work hard, have fun, and care about each other and our customers.

What we do

At All Access Equipment, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first class Customer Service!

Our Parts team fulfills customer orders, performs parts investigations, and fulfills parts orders for our service team.

We manage all inventory of manufacturer parts as well as third-party parts that we sell online and direct to our customers.

The job

At All Access Equipment, our parts department is key to our success.

We ensure that we are able to service all of our machines all across the United States.

In this position, the Parts Counter Associate is responsible for the ordering, distributing and billing of parts for our internal and retail customers.

In this role you will receive and fulfill orders from our service technicians, dealers, service partners and directly from customers.

You will be successful in this job if you are a professional who is great with people and pays attention to every detail.

Organizational skills and good communications etiquette are important since we take orders on the phone and electronically.

Using our our customer management system you will track customer orders and ensure that we maintain proper inventory levels.

Who we are looking for

This is an early-career type of position with lots of room for grown and learning.

If you enjoy heavy equipment and hydraulic technology, order management, and customer service this is a great place to be!

We are looking for an individual who is enthusiastic, has a positive attitude, and is constantly looking to develop and grow.

In this role you are expected to learn, develop, and own your responsibilities.

We work as a team here and support each other.

Above all, we focus on giving our customers the best experience possible!

Job Responsibilities

  • Take and fill customer orders for machine parts by telephone, email, and online order
  • Track warranty part exchanges with manufacturer and customers
  • fulfill internal parts requests for work orders from service department
  • Communicate with manufacturer to assure part accuracy
  • Manage Shipping and receiving of orders
  • Maintain accurate inventory through cycle counts and detailed tracking
  • Occasional order pickup from suppliers
  • Assist in day-to-day activities of parts department

Requirements

  • Must be familiar with Microsoft Office or other office suites for word processing, spreadsheets, etc.
  • High School Diploma or GED
  • Ability to lift, push or pull 70+ pounds, climb, bend, kneel and work with arms raised
  • Available for a 9-6pm shift
  • Valid driver's license and satisfactory driving record
  • Ability to pass a background check and/or drug test

Desired Qualifications

  • At least 2-3 years experience in a related field (such as auto or other equipment parts)
  • Proven customer service skills
  • Must have a customer service focus with good communications skills
  • Experience or desire to learn about supply chain management
  • Experience with CRM tools like Salesforce.com

Benefits

  • 8 Paid holidays
  • 15 days PTO per year
  • 401k
  • Health & Dental benefits options
  • Tuition reimbursement (approval required)

Equal Opportunity Employer. We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Job Type: Full-time

Experience:

  • Salesforce.com: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)
  • Spreadsheet: 1 year (Preferred)
  • Sales in hydraulic, automotive, or related parts: 1 year (Preferred)

Education:

  • High school or equivalent (Required)

License:

  • Drivers (Required)
  • Mass Hydraulics & Hoisting (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location
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