Technical Support Analyst I

ERRG - Martinez, CA3.8

At ERRG, we believe that each of our projects are significant and the most critical ingredient for success is our people. Our people provide the talent, experience and passion that lies at the heart of every one of our projects. That is why we can provide the challenges and inspiration to help our people grow professionally and personally.

Our Martinez office is seeking a full-time hire who is self-motivated, dependable, and a strong communicator to be a Technical Support Analyst I.

Essential Duties and Responsibilities:
Communicates effectively with others, asking appropriate questions to clarify expectations and promote learning.
Takes ownership of assignments and sees them through to completion.
Meets internal deadlines.
Adheres to project-specific and corporate-wide policies.
Thorough and accurate when reviewing/checking own work.
Able to forecast personal utilization and notify supervisor of availability.
Follows through on assignments and communicates status.
Works under close supervision.
Performs least complex activities associated with identifying, prioritizing, and resolving hardware, software, networking, and/or client server problems reported by users.
Responsibilities include problem recognition, research, isolation, resolution, and follow up steps.
Other duties, as assigned.

Minimum Qualifications:
High school diploma or general education degree (GED).
0-2 Years of related experience.
Strong analytical skills and troubleshooting skills.
Excellent written and oral communication skills with the ability to communicate and work with all levels of employees either in one-on-one or group settings.
Ability to handle confidential and sensitive information.
Exceptional customer service and interpersonal skills.
Detail oriented with strong organization and planning skills.

Preferred Qualifications:
Bachelor’s degree in a related field preferred.
ERRG is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.