Rochester Public Library, winner of the 2018 National Medal for Museum and Library Service from the Institute for Museum and Library Services, is seeking a dynamic, creative and enthusiastic Library Assistant II who has a passion for public service and is eager to find new ways to provide superior service at the Library. The successful candidate will greet all library users with a smile and a strong willingness to help; possess exceptional customer service, organization, and technology skills; a willingness to learn from failure; and a genuine interest in collaborating and problem-solving with colleagues on a regular basis. Keen attention to detail and an affinity for numbers and data will be a key component for success. Being bilingual would be a definite plus.
Rochester Public Library, a division of the City of Rochester, MN, is a very busy downtown Library and bookmobile (approximately 500,000 visits per year, collection use of over 1.8 million items and the busiest bookmobile in the state of Minnesota). RPL serves the City of Rochester, Olmsted County, and visitors from all over the world. We strengthen community and enrich lives by sparking imagination, creativity, engagement, and learning.
As part of the City of Rochester we adhere to the city's organizational values (Customer Focus, Respect, Integrity, Safety, and Excellence), and the Library also affirms the following core values:
Committed to Intellectual Freedom
Access for all
Exceptional library service
Circulation Services- located on the first floor of the Rochester Public Library and staffs the Public Service Desk at the entrance- provides support throughout the library. At the Public Service Desk, Circulation Services team members offer customers access to reserve items, library card registration, and account support. Our dedicated staff focus on meeting customer needs and creating a welcoming environment. We also provide security assistance throughout the library and ensure items are shelved and materials are delivered to correct locations. Overall, Circulation Services meets the needs of our community and aligns with the Library's strategic plan.
The following job description reflects all Library Assistant II duties across the Library. This job focuses on: providing outstanding customer service; processing payroll and new employee paperwork; training; data maintenance; security; directing part time staff; and many other amazing duties as assigned.
There are currently two openings for the Library Assistant II positions in the Library's Circulation Services Division. Both positions will work at least three shifts of Noon to 9:00 PM per week and one or more weekend shifts per month.
Nature of Work
The Library Assistant II position involves work utilizing complex computer programs and electronic resources. Duties of this position may include, but are not limited to, working at public desks assisting library patrons; maintaining public safety and security; processing payroll and new employee paperwork; meeting room reservations; data management; and overseeing and directing the work of paraprofessionals, clerical or student employees, and volunteers.
$22.29/hour with advancement to $28.86/hour.
Applications will be welcome until vacancy is filled. Priority consideration will be provided to applications received by April 21, 2019.
DUTIES AND RESPONSIBILITIES:
The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment.
- Provide Direct Service to the Public
Meet or exceed the Library's customer service standards in all interactions with the public and staff.
Provide basic reference and readers advisory services to the public in person and via telephone, e-mail, instant messaging, and other means of communication.
Provide support to patrons using Library collections, equipment, and services including digital collections.
Respond to questions regarding the status of Library accounts, interlibrary loan requests, and item renewals.
Place interlibrary loan requests, enter reserves, and create bookings for patrons on automated library systems.
Provide direct customer service at a Public Service desk.
Maintain public safety and security by enforcing the Library's code of conduct.
Create and maintain book and other displays.
- Materials Handling, Maintenance, and Processing
Process materials in all formats and collections; verify and correct library material item information.
Maintain the mending workflow of books; repair returned audiovisual; and print items as needed.
Manage and perform materials handling tasks including sorting; discharging; and routing materials to various locations within the Library to ensure efficient flow of library materials.
Perform data entry and records maintenance.
Maintain displays such as book, art, or program promotion and material supplies such as tax forms, office supplies, booklists, informational flyers, and other items.
Keep statistical records.
Prepare invoices for lost materials.
Update information on Library wiki as assigned.
Create and maintain databases.
Compile and create orders for all formats based on requests from selectors. Use of cataloging databases, vendor databases, and publisher databases is needed. Create bibliographic records necessary for the ordering process.
Order a large proportion of items from major library vendors using a systematic and efficient process. As needed, order items from any appropriate vendor, publisher, and producer/distributor. Investigate and maintain relationships with sources that supply hard to locate or specialty items.
Receive and invoice items, including checking all items and resolving problems.
Send invoices to the business office and maintain accurate files of invoices paid, items received, and materials to be returned. Any staff member in the Library Assistant II–Acquisitions category may be assigned responsibility for bookkeeping of one or more formats.
Maintain standing orders including ordering, invoicing, and transferring, and discarding older editions.
Miscellaneous acquisitions work including "first searching" (pre-searching of commercially available items for the selectors), identifying, and inventorying additions to monographic and serials records, as well as working with donated items
Inventory added copy items, adding and discarding items as necessary. Process gift items, inventory, and bring new records over as needed.
Coordinate and process public meeting room rentals and payments on the Library's online calendar system, Library Market.
Maintain and coordinate suggestion box submissions and pamphlet racks.
Utilize Information from Payroll Liaison Duties to cCoordinate and reconcile the Staff Fund.
Assist Library Associate I positions and above in the planning, preparation, presentation, and evaluation of programs, outreach activities, and displays.
Lead programming activities under indirect supervision.
Set-up, take down, and clean up after programs as assigned.
Operate and maintain audio-visual equipment.
Record programs to be live streamed and archived.
Assist in hiring, scheduling, motivating, leading, directing, training, and evaluating clerical employees and volunteers.
Serve as computer liaison and trainer including working with the Library's Computer Center to set up, maintain, and troubleshoot automation and audio-visual systems.
Work with library vendors to solve problems.
Rochester Reading Champions:
Work with partner agencies to recruit volunteers.
Arrange training, develop schedules for, and track volunteers using Volgistics software.
Assess efficacy of the program.
Process and maintain payroll and personnel records
Process payroll for all authorized and temporary employees including coordinating the submission and approval of electronic timecards on Kronos, inputting payroll data, and generating various reports and records. The information in these records can be confidential and sensitive in nature.
Initiate, prepare, process, and verify temporary employee hire paperwork. As part of this temporary hiring process, perform the following tasks on the City's Accounting system (JDE/Quick Hire) including but not limited to assigning employee numbers (if not already setup in JDE), entering all applicable new hire information, entering W-4 information, completing and verifying I-9 forms etc.
Process personnel changes, yearly salary adjustments, merit increases, transfers, supervisor changes, reclassifications, and terminations for all full-timeauthorised and temporary employees. The information in these records can be confidential and sensitive in nature.
Maintain documentation on all temporary employees. Participate in the orientation for new temporary employees by relaying personnel and payroll policies. Generate various reports and records to track temporary hours, days worked, as well as process UMR Workstudy Reimbursement documentation.etc.
Work with City Human Resources and Department Supervisors to field questions and process paperwork for Employee Leave of Absence, Family Medical Leave etc.
Serve on Library wide and divisional committees.
Work with established partners to plan Library sponsored programs and activities.
Perform other duties as assigned.
High school diploma or equivalent, two years of general work experience, and proficiency in Microsoft Word, Publisher, and Excel.
Proficiency in Microsoft Access.
One (1) year experience providing customer service to the public.
One (1) year experience working in a public library.
One (1) year experience working with volunteers.
One (1) year training experience.
One (1) year experience as a team lead or supervisor.
One (1) year experience with automated library catalogs, library operations, and policies.
Training in the Orton Gillingham method.
One (1) year experience tutoring using the Orton Gillingham method.
KNOWLEDGE, SKILLS, AND ABILITIES
computer operations, including Microsoft Office programs; library processes, such as interlibrary loan, processing and mending materials; print and non-print item orders; bookkeeping; correct English grammar and spelling and basic arithmetic; and database development and maintenance.
operating computer programs; using office equipment; organization, time management and attention to detail; and providing customer service in a busy and diverse environment.
meet City of Rochester's customer service standards and Rochester Public Library's core values; sustain accuracy and work steadily; to organize and carry through assigned tasks without direct supervision; use a computer keyboard with reasonable speed and high accuracy; communicate effectively; work pleasantly and effectively with coworkers and public through various mediums; maintain composure in stressful situations; effectively train, lead and direct work of part-time employees and volunteers; follow written and verbal instructions; and file and organize alphabetically and numerically.
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Work assignments in the Bookmobile are best described as Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
auditory, visual, and verbal functions.
simultaneous use and repetitive movements of the hands, wrists, and fingers.
balancing, stooping, kneeling, twisting, bending, climbing, crouching, or reaching; lifting, carrying pushing, pulling materials that range from 10 to 50 pounds. Moving tables and setting up chairs.
Environmental conditions that may exist in the performance of the essential functions of this job include: this position often requires sitting and some time spent standing and walking; the majority of the workday is spent indoors.
Work assignments in the Bookmobile often require standing and walking with some time spent sitting; some of the workday is spent outdoors where there may be glare, noise, and a mixed exposure to heat, cold and fumes.
LIBRARY ASSISTANT II