Part Time Call Center RN

UnitedHealth Group - Greensboro, NC3.6

There's energy and excitement here, a shared mission to improve the lives of others as well as our own. Nursing here isn't for everybody. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Start doing your life's best work.(sm)

Optum Health Care Patient Help Line is an after - hours inbound call center. We have part-time positions available (approximately 4 days per week for 6 hour shifts), evenings and weekends are required. Holidays are required on a rotating basis. Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 3 weeks, at regular daytime business hours, Monday - Friday.

If you are located in Greensboro, NC, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Prepares individuals for physician visits
Manages utilization through education, special projects, initiatives, and other job duties as assigned
***This is a work from home position and candidates must reside in a commutable distance of Greensboro, NC. Benefits are available for our Part Time positions***

This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensures. (Application fees and filing costs paid for by UHG)

Required Qualifications:
Active, unrestricted RN license in the state of North Carolina
2+ years of RN experience in any clinical setting
Proficient level of experience with Microsoft Office applications, and strong technical aptitude
Ability to work evening shifts including weekends
Ability to work Monday - Friday during daytime hours for first 3 weeks for training
Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses
Reside in a commutable distance of Greensboro, NC

Preferred Qualifications:
Home health experience
Triage experience
Emergency room experience
Case management experience
Previous customer service experience
Previous experience in a call center environment
Bilingual in Spanish or Vietnamese

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.