IT Technical Support Manager (OTS/EUC)

State of Louisiana - Baton Rouge, LA3.6

Full-time
Supplemental Information

The Division of Administration/Office of Technology Services/EUC has a vacancy. This job title has an assigned pay grade of TS-316. (Req. #109414)

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. There is no Civil Service written test requirement.

Louisiana is a State as a Model Employer for People with Disabilities.

A criminal history check may be conducted on all new hires as well as employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the 'Applications' link after logging into their account. Below are the most common status messages and their meanings.

Application received - Your application has been submitted successfully.

Evaluating experience - Your application is being reviewed to ensure you meet the minimum qualifications for the position.

Minimum Qualification Review – See History – Click the History link for the results of your application review. Passing candidates will designate as "Pass". Failing candidates will designate as "Fail".

Eligible for consideration - You are among a group of applicants who MAY be selected for the position.

Eligible Pending Supplemental Qualification Review - Only candidates meeting the supplemental qualification will be eligible for referral.

Referred to hiring manager for review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position filled - Someone has been selected for the position.

Position canceled - The agency has decided not to fill the position.

The State of Louisiana only accepts online applications. Paper applications will not be accepted. Computer access is available at your local library, at local Louisiana Workforce Commission Business Career Solutions Centers (Download PDF reader), and at the State Civil Service Testing and Recruiting Center at 5825 Florida Boulevard, Room 1070, Baton Rouge, LA 70806. If you require an ADA accommodation, please contact our office at (225) 925-1911 or Toll Free: (866) 783-5462 during business hours for additional assistance.

(Please note: Libraries and LWC centers cannot provide in-depth assistance to applicants with limited computer skills; therefore, we suggest that such applicants have someone with computer proficiency accompany them to these facilities to assist with the computer application process. Also, no State Civil Service employees are housed at the libraries or LWC centers to answer specific questions about the hiring process. Such questions should be directed to the State Civil Service Testing and Recruiting Center at the phone numbers above or by visiting the office on Florida Blvd. where assistance is available. Information is also provided on our job seeker website at https://jobs.civilservice.louisiana.gov/).

Resumes will not be accepted in lieu of a completed application. You must include all relevant education and experience on your official State application.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:
Mary DesOrmeaux
HR Analyst
Division of Administration/Office of Human Resources
email: mary.desormeaux2@la.gov
Qualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus five years of professional level experience in information technology or electrical engineering.

SUBSTITUTIONS:
Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year of the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker's record.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A master's degree in the above fields will substitute for one year of the required experience.

Specialized degrees will substitute for a maximum of one year of the required experience.

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

Function of Work:
To manage and direct professional and technical personnel involved in activities related to software, database, and communications software/hardware environments of a data processing section having department-wide impact for (LAN/WAN/enterprise) operating system support.

Level of Work:
Manager.

Supervision Received:
Administrative direction from higher-level Information Technology personnel.

Supervision Exercised:
Direct line over Information Technology Technical Support Supervisors.

Location of Work:
May be used by all state agencies. (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:
Differs from other Information Technology managerial jobs by the presence of administrative and managerial duties involved in coordinating the technical support functions encompassing systems software/hardware, database, and computer network activities of a data center.

Examples of Work
Manages and directs personnel responsible for maintaining system and network functions such as operating systems on any or several platforms, database management, and enterprise networks (consisting of interconnected mainframe, LANs, and WANs).

Assists center manager in administrative functions related to planning, budgeting, hardware, and software acquisition.

Meets and consults regularly with users, administrators, vendors, and supervisory personnel to discuss and resolve strategy, plans, administration issues, and problems.

Establishes standards, procedures ,and schedules relating to the specific highly technical services provided by the data center.

Evaluates needs and establishes priorities of data center in areas such as network management, software and hardware facilities, user services, and database administration.

Attends and participates in professional conferences and seminars.

Manages and directs the installation, maintenance, and problem resolution of the communications network.