General Resort Manager - Greenville

PetSuites Greenville - Greenville, SC

Full-timeEstimated: $49,000 - $71,000 a year
SkillsBenefits
PetSuites in Greenville, SC is looking for an excellent General Manager to join our team!

PetSuites is looking for qualified managers that love dogs and cats as much as we do. If you want to help make PetSuites the premier place for boarding, daycare and pet grooming, then apply today. We treat people’s pets like we want our pets to be treated. This means we have high standards and are known in the pet care industry for our integrity, compassion and leadership. If you possess the same traits and have previous management experience with teams ranging from 20 – 35 members, please apply for a management position today. We offer a unique work environment that focuses on keeping pets happy, healthy and well loved. We offer competitive salaries, benefits, and incentive programs for the right candidates.

ABOUT THE RESORT

Overnight and long term boarding for dogs and cats
Doggy daycare 7 days a week
Full service pet spa including grooming and bathing for dogs and cats
Customized playtimes for all types of personalities and interests including group play, swimming and one-on-one time with pet care staff
Hours of operation: 6:30am -8pm Monday – Sunday
Brand New Greenville location situated on 2 acres of land
PetSuites has been in business for over 15 years
PetSuites uses top of the line cleaning techniques and products. Smelling is believing.
For more information please visit http://www.petsuitesofamerica.com/ .

The General Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Manager of Regional Operations to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service.

Job Duties and Responsibilities

Leadership and Planning

Creates the resorts schedule and manages labor costs to budget.

Participates in the weekly, monthly and annual planning and budget maintenance process.

Establishes goals for the resort and staff.

Acts as a champion for change and identifies, documents, shares, and promotes best practices.

Plans and leads employee meetings.

Operations

Oversees employee benefits program and resort insurance plans.

Educates employees on resorts financial policies and procedures, and client compliance program responsibilities.

Develops and implements resort policies

Performs quality checks and reviews of client files.

Manages vendor relationships.

Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

Oversees staffing needs including hiring, training, disciplining and terminating as required.

Recruits new employees and participates in the selection process.

Completes employee orientation, training and performance appraisals.

Coaches and mentors employees and identifies continuous learning and skill building needs.

Implements performance-based incentive and rewards and recognition programs.

Mediates conflict and maintains employee morale.

Manages front office staff including grooming and boarding staff.

Client Service

Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Trains staff on client service initiatives and uses client visit growth best practices.

Demonstrates and reinforces the highest level of client service.

Manages client relationships; effectively resolves client issues and escalations.

Oversees client follow-up procedures, including reminders and call backs.

Utilizes client service initiative measurements to evaluate resort and staff performance.

Financial

Ensuring payroll is accurately completed and submitted for all resort staff.

Manages accounts receivable.

Reconciles daily cash and monitors the petty cash.

Continually drives revenue and manages costs to budget.

Performs invoice audit reviews.

Manages inventory and oversees the semi-annual inventory process.

Controls all facility and administrative costs.

Utilizes and implements the NVA Incentive Bonus Plan to meet resort goals.

Qualifications: Knowledge, Skills, and Abilities

Knowledge

Supervisory and leadership experience.

Multi-functional operations including budget and labor management.

Customer service and marketing techniques.

HR policies and protocol development.

Staff management including: coaching, development, performance appraisals, and resolution management.

Skills

Customer service best practices.

Interpersonal skills.

General management skills including reporting and data analysis.

Problem solving and conflict management skills.

Excellent oral and written communication skills.

Organizational skills.

Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred).

Abilities

The ability to delegate responsibility and achieve results with resort team members.

Must be able to handle multiple tasks and remain flexible with assigned duties.

Capable of championing change and driving innovative programs in the resort.

Must be able to work well in team environment.

Capable of quality decision making.

The ability to coach, correct, develop and motivate employees.

Demonstrates excellent time and task management.

Demonstrates professional and courteous presentation with staff and clients.

Qualifications: Education/ Experience

3-5 years' experience in a Manager role.

2-4 years customer service experience.

Experience in a pet resort/hospital setting in positions of increased responsibility a plus.

Possess a valid drivers license and proof of insurance.

Access to reliable transportation.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.