Senior Customer Service Representative

REAL ALLOY - Friendly, WV2.7

REAL ALLOY is a global market leader in third-party aluminum recycling and specification alloy production, with annual revenue exceeding $1.4B. The company converts aluminum scrap and by-products into reusable aluminum metal.

Headquartered in Cleveland, Ohio the company operates 20 facilities in six countries across North America and Europe, REAL ALLOY™ is ideally positioned to respond to the needs of an increasingly recycling-conscious world.

Our Recycling plant is seeking a Senior Customer Service Representative for the Friendly, WV plant location.

Job Title: Senior Customer Service Representative
Business/Functional Area: Supply Chain & Logistics
Location: Friendly, WV - Recycling Plant Relocation Available: No

Purpose of the role

Responsible for managing assigned accounts and reporting of those commercial accounts, along with reporting and accuracy for month-end close. The role supports internal and external accounts. Support for the Friendly Plant Manufacturing and Commercial Administration Teams. It is also responsible for daily production reporting and inventory.

Core Accountabilities
Responsible for all commercial service communication and inventory management as it relates to assigned site location and or customer accounts
Serves as a focal point of communication with customers or vendors to address questions and responds to special requests
Process and monitor contracts, including managing the quality and accuracy of the contract receipt to cash. This includes but is not limited to timely order fulfillment to customer specification, managing shipping releases for on-time delivery, accurate contract pricing and invoicing
Responsible for all production reporting and inventory accuracy.
Responsible for the creation and quality of all month end reporting requirements.


Bachelor's degree in Business related field or equivalent work experience.
Manufacturing or commercial systems analysis or administration experience required.
Proficiency in all Microsoft Office products.
Experience developing project plans and managing to timelines.
Some travel may be required.

Experience in Computer Information Systems preferred.
Knowledge of Oracle or SAP.
Sales and Operations background preferred.
Minimum 5 years working experience in manufacturing and sales processes.
Experience with lean sigma or other process improvement tools and techniques a plus.

Self-motivated with excellent time management and work prioritization skills.
Goal oriented, ethical, and challenge driven.
Proven ability to function successfully with minimal supervision.
Demonstrated ability and willingness to champion and lead change.
Proven ability to lead others in a team setting, providing necessary coaching and counseling when necessary.
Ability to communicate at all levels of the business, develop and present findings and make recommendations in small and large group settings.
Must have proven skills of multitasking and achieving deadlines.
Ability to work in a fast-paced environment.
Must be able to influence and work with all levels of employees.
Very strong mathematical and analytical skills required.
Excellent interpersonal, written and verbal communication and organizational skills are essential.

At this time, Real Alloy cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work for any employer in the United States without visa sponsorship.

Process for Applying:
To apply, please click the Apply Now function to send your resume and cover letter with salary expectations. For more information, visit

Real Alloy is an equal opportunity employer and supports diversity in the workplace. Real Alloy offers competitive compensation and benefits programs which include: Medical, Dental, Prescription Drug, Vision, 401(k) Plan, Life, AD&D, LTD.