Wealth Management, Credit Middle Office, Business Analyst / Project Manager, Analyst/Associate

JP Morgan Chase - Brooklyn, NY3.9

Firm Introduction: J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Position Description:
You will support strategic projects in WM Operations. You must possess the ability to clearly articulate ideas and concepts, successfully help others see the benefits and value in making the change, and successfully enroll others in adoption of change. This role will require an ability to deal with complex business challenges, tight deadlines, competing priorities and interaction with the management team.

Responsibilities include:
Analyze both new and current workflow processes, current and strategic usage of systems, evaluating viable improved process alternatives, and developing business requirements for the resulting solution.
Gather data, analyze, synthesize, validate significant amount of existing reports, User Developed Tools (UDTs), manual processes and functions. Gather and document requirements from the various stakeholders, transforming them into functional specifications
Develop the work plans required to deliver the solution, and participate in the delivery of the solution.
Define user acceptance test plans and test case. Execute user acceptance testing of new platform or upgrades to existing platforms. Responsible for understanding results and providing sufficient information to senior management to enable signoff on a deliverable.
Work with all respective stakeholders, coordinate testing and training processes, and develop respective documentation and materials.
Act as a key liaison between operational/business stakeholders and the technology teams; will be responsible for assessing and communicating user experience.
Prepare and present various program-related metrics and key performance indicators to operational managers and stakeholders.

2-5 years of project experience or financial industry experience.
Excellent client and stakeholder communication and management skills, including expectation and scope management
Ability to process, organize, and analyze complex data and information, resulting in the synthesis of a root cause analysis or an optimal solution approach, depending on the situation
Attention to detail and ability to assimilate fragmented facts into detailed statements
Ability to produce documentation at all levels, client service and technical writing skills, coupled with a strong interest in further developing and integrating systems knowledge with technology skills
Experience with preparing various metrics related to projects or programs
Excellent time management skills
Drive implementation of process and workflow recommendations
Self-starter, and results oriented, problem solver; ability to work well as a team member, as well as independently with minimum supervision
Knowledge and practical understanding of credit and credit operations preferred
Knowledge and practical understanding of financial markets, asset types, FINRA, NYSE
Working knowledge in Microsoft Visio, PowerPoint, Excel, Access, SharePoint
Experience in creating business process flows, developing business processes and procedures
Bachelor or Master degree in Management Information Systems (MIS), Computer Science, Operational Research, or Business Administration (or concentration in any of those) preferred