This position is responsible for the day-to-day monitoring and maintenance of our existing network infrastructure. The Network Administrator will analyze, troubleshoot and provide technical support for data and voice communication networks as part of the Infrastructure Team within the Information Systems department.
Analyze and resolve technical problems for established data and voice networks.
Consult with Network Engineer and vendors to resolve complex network problems.
Document network problems and resolutions for future reference.
Assists research, implementation, and documentation of infrastructure upgrades and projects.
Partner with team members to ensure connectivity and compatibility between systems.
Maintain confidentiality with regard to the information being accessible by the network.
Provides emergency on-call support on a rotating schedule.
All other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of common network related protocols and terminology.
Knowledge of Cisco network equipment and utilities.
Familiar with workstations, VoIP phones, and servers operating within a corporate networking environment.
Ability to troubleshoot incidents throughout all network layers.
Ability to develop and write detailed supporting documentation.
Knowledge of Voice over IP networks.
Ability to work as a member of a team.
Possess exceptional customer service skills.
Ability to communicate effectively; both written and verbal.
EDUCATION and EXPERIENCE
Bachelor’s degree in computer science or related field, or equivalent experience.
Two or more years supporting voice or data networks.
Industry certification preferred (CCNA, CCENT, CompTIA Network+).
PHYSICAL REQUIREMENTS (any specific physical attributes or limiting factors to be accounted for):
Work is performed in a normal office setting with minimal exposure to health or safety hazards; substantial time is spent working on a computer.
Sunquest’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Applicants for U.S. based positions with Sunquest Information Systems must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.