Full Job Description
WHO IS HUB?
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients and we do so by protecting businesses and individuals in our local communities.
HUB International was born in 1998 with the merger of 11 privately held insurance brokerages and has since grown to one of the largest brokers in the world. We are a network of more than 400 integrated brokerages across North America - all carrying the HUB banner.
Our structure gives us the technology and expertise of a large firm, but still maintains the local flavor of each of our offices, enabling our teams to preserve their own unique regional culture.
Service is one of our founding values – not an abstract concept but a commitment. And we believe that no one deserves that commitment more than our clients and the communities in which we all live and work. Each regional hub has adopted projects in their regions which allow them to give, volunteer, engage, and serve their communities.
ABOUT THE OPPORTUNITY:
As a Claims Representative, you will obtain and gather needed claims information including police reports, estimates and other forms of media to report claims to insurance companies. You will follow up with insureds, claimants, and insurance companies on existing claims, assist customers with any questions, problems or issues on existing claims and report losses to third party carriers on behalf of clients, interpret, analyze and administer insurance policy coverage and forms, will work directly with company and independent adjusters to ensure claims are processed quickly and correctly, perform clerical duties including documenting conversations, posting payments, and completing claims in the agency management system, administer and collect information on claims associated with jewelers and furniture stores, and research and advise staff of claim denials.
Request confirmation and information from insurance companies, agents or insureds within 24 hours
Key into agency management system and forward claim documentation to carriers timely
Communicate with insured’s contact person same day or within 24 hours on status of claim, coverage concerns, resolutions.
Keep records current in electronic database, including claims dates or medical /third party notices.
Under direction of Claims Manager, communicate with producers, insurance adjusters, and representatives with timely follow-up
Maintain up-to-date (electronic and manual) claim records and information necessary for claims department per established standards and procedures.
Using on-line system, follow up with companies, insureds, loss payees and third party claims issues, within established time limits to ensure proper handling of claim and document activity.
On impacted/disputed claims, timely communicate with Claims Manager for review of claim issues and status. Contact insurance department personnel, as requested by Claims Manager for action and other follow up.
Under direction of Claims Manager, provide claim payment and activity information, with changes/updates to interested parties within 72 hours from request.
Phone messages, claim notification and inquiries activity pursued on a same or next day basis per standards and procedures.
Key detailed claims activity and costs into agency management system and/or electronic programs as established by standards and procedures.
Maintain proper documentation and filing of correspondence and activity with insurance company and insured on problem claims.
Complete and maintain daily work and report to Claims Manager as directed.
Complete and maintain proper documentation and timely follow up for resolution with insurance companies and insureds on problems with policy coverage or claims.
WHAT YOU BRING TO THE TABLE:
Property & Casualty license
1-3 years of insurance experience similar to essential job functions
Basic knowledge/experience with an agency management system
Strong clerical skills
Strong written and oral communication skills
Ability to work with little supervision
Well organized with an aptitude for detail
Intermediate knowledge of MS Word, Excel, Outlook
WHAT DOES HUB OFFER YOU?
At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage and offering great benefits like a 401k plan where the Company matches 50% of the first 6% you contribute, medical, dental, and vision options, paid vacation, paid holidays, and more! We offer a large selection of benefits that are customizable to fit your personal needs - a portfolio of both comprehensive and affordable choices.
Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that.
LIKE US SO FAR?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
Department Claims Management
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.