Full Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at: Wells Fargo Stories.
Independent Risk Management
Independent Risk Management (IRM) establishes, implements, and maintains the Company’s Risk Management Program under the direction of the Risk Committee and senior management. IRM is accountable for independently overseeing the identification, measurement, assessment, monitoring, aggregation, and reporting on all risks for the Enterprise. IRM also oversees the Front Line’s execution of its risk management responsibilities and independently and credibly challenges Front Line risk decisions. IRM may also approve any risk-taking activity that exceeds the Front Line Group’s authority.
In addition to the risk management responsibilities discussed above, IRM develops and reviews company-wide risk governance documents and monitors compliance with such documents. IRM considers statutes, regulations, and regulatory guidance when developing risk governance documents. IRM also monitors compliance with company-wide risk appetite thresholds and limits.
Operational Risk Group
The Operational Risk Group is responsible for independently overseeing the management of operational risk exposures (including monitoring and reporting on aggregate operational risk exposures across groups, legal entities, geographies, and jurisdictions) and the quality of operational risk management practices across the company.
More specifically, the Operational Risk Group's responsibilities include:
Developing, maintaining, and ensuring adherence to enterprise-wide operational risk frameworks, policies, and procedures that are aligned with Board-approved risk appetite statements.
Providing subject matter expertise, advising on risk management best practices, conducting analysis, and communicating with groups and lines of business in order to oversee and support the front line in implementing the requisite controls, processes, and systems to comply with corporate operational risk frameworks, policies, and procedures.
Independently evaluating group and line-of-business compliance with corporate level frameworks, policies, and procedures.
Credibly challenging management’s decisions, business processes, and activities.
Escalating operational risk concerns and issues (including breaches and near-breaches of relevant risk appetite tolerances and limits) to senior management and the Board, as appropriate.
This newly created role sits within the ORG Operational Risk Foundational Programs (ORFP) function will lead the Company through in designing and implementing the education and awareness program for Operational Risk across the foundation programs (RCSA, ORE, Scenario, KRI).
The Operational Risk Education and Awareness Program will provide a learning experience that enriches each employee’s Operational Risk acumen and reinforces individual accountability for Operational Risk in one’s daily responsibilities. The Operational Risk Education and Awareness Program is an ecosystem that builds and executes through a combination of interactive workshops, awareness campaigns, adaptive learning along with virtual and physical job aids. The incumbent leader will be expected to:
Lead the effort to build and implement the Operational Risk Education and Awareness Program for the Company; including:
Executing upon that strategy through build-out of a dedicated team in line with the defined target operating model.
Leading & overseeing efforts to design learning content & materials in accordance with the operational risk framework, methodology, standards and controls, and ensure that the content is aligned with regulatory expectations & industry best practice standards.
Developing & designing the media / forums by which learning will be rolled-out & delivered; including, but not limited to, boot-camp programs, lunch & learns, online courses, etc.
Engaging and collaborating closely with enterprise partners to ensure that the strategy and program design is in line with corporate standards, expectations and needs.
Engaging closely with the ORFP functional leaders / SMEs to ensure fulsome content coverage for all operational risk foundational elements.
Establish themselves as the Learning Spokesperson for Operational Risk, engaging with peer institutions and education facilitators to drive out a best in class learning program.
Develop and maintain detailed policies, operating manuals & desktop procedures to support the education & awareness target operating model, as is appropriate.
Develop a suite of marketing materials to advocate & advance the learning program, with articulation of its importance and related benefits.
Identify and deploy tools and structures to facilitate roll-out of learning activities and dissemination of communication & marketing related information.
Establish and maintain a global presence and resources to enable ongoing education and information sharing with all relevant stakeholders.
Build a brand within the organization which is recognized as being a center of excellence for education on the operational risk discipline and the operational risk foundation elements.
Act as an ambassador for the function and communicating program requirements across the front line and second line.
Oversee effective continuous program deployment across the front line and second line.
Implementing change management protocols for program and / or content changes.
Develop tools by which knowledge embeddedness is monitored and assessed across the company to pinpoint groups requiring further layers of focused learning.
Lead a team to design, produce and share meaningful reporting to key members of senior management that illustrates the effectiveness of educational program implementation across the company.
Assist in managing responses to Audit & Regulators, as necessary.
Cultivate relationships and collaborating with multiple stakeholders across risk as well as Business Leaders, Legal, Audit, Technology, Regulators, etc.
This role requires operational risk background / expertise, and experience in implementing learning / communication programs and business engagement to drive and effect change. A successful candidate will have the experience and ability to:
Lead and execute a strategic learning / communication / marketing program and its functional build-out in an efficient and effective manner.
Build and sustain a strong Wells Fargo culture, including a balanced approach through working in cooperation and consultation with all lines of defense across the enterprise.
Leverage their experience to bring industry leading standards, practices and tools to the organization.
Exhibit thought leadership, partnership skills, and will be an effective communicator across all levels of the organization.
Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment.
10+ years of management experience
12+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 12+ years of financial services industry experience, of which 10+ years must include direct experience in risk management
Other Desired Qualifications
Excellent verbal, written, and interpersonal communication skills.
Ability to articulate and document complex concepts in a clear manner that are easy to understand.
Strong analytical skills with high attention to detail and accuracy.
Experience in transformation and/or remediation of large complex operational risk functions.
Demonstrated experience with interpreting and building processes and output to comply with complex regulatory requirements.
Experience dealing with regulators.
Effective leadership ability to drive successful execution of strategic plans; ability to plan, prioritize and set goals. Must possess a sense of urgency about exceeding the objectives of the role.
Demonstrated experience working in a rapidly changing, highly complex matrixed environment.
Excellent judgment and decision-making.
Ability to communicate professionally and effectively with various levels within the organization, both verbally and written.
Management reporting / presentation skills including the use of PowerPoint, Excel, and Access.
Execution oriented, professional demeanor, self-starter behavior and able to recognize opportunities for improvement in the business and to act on those opportunities.
Strong project management skills. Highly organized and detail-oriented, with the ability to manage processes and people, handle multiple tasks simultaneously and prioritize effectively.
Experience providing relevant data and reporting along with strong analytical skills and a high attention to detail/accuracy.
Impeccable reputation for integrity, accuracy, consistency, big picture orientation & business acumen.
Advanced Microsoft Office skills
A strong track record and business knowledge in financial services, preferably in direct operational risk management roles.
A master at solving problems and driving business results.
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant programs across major business divisions.
Strong interpersonal, influence and communications skills with an ability to interact effectively with a variety of contacts, to include virtual leadership experience and the ability to effectively manage and build relationships with leaders and team members in geographically dispersed environments.
Proven experience in building partnerships, collaborating and influencing at senior levels and across lines of business as well as with corporate partners.
Locations: Charlotte, NC; New York, NY; Summit, NJ