The District Manager:
Administrates, coordinates and implements all location activities within the region.
The District Manager is responsible for all district locations in their entirety and accountable for their performance as well as the performance of the Store Managers. Responsibilities and Essential Functions include but are not limited to the following:
1. Assist all Store Managers within the region as needed to increase count volume and revenue.
2. Serve as a business consultant to the Store Managers and their staff.
3. Partner with all Store Managers to help develop goals, drive key performance indicators and monitor store staff performance.
4. Evaluate overall performance of each store location in the district.
5. Conduct all store locations and Store Manager performance reviews as needed.
6. Monitor all employee affairs to ensure proper staffing, licensing, training and necessary paperwork.
7. Assist in recruiting and interviewing for all positions for each store location within the region.
8. Maintain, grow and retain clients though client retention programs.
9. Coordinate/Lead district training for Store Managers, Store Guest Service Associates, Store Wax Specialists, including proper sales methods, procedures and management.
10. Serve as a primary point of contact and communications link between Corporate Offices and Store Managers.
11. Coordinate the physical maintenance of each store location within the region (cleaning, equipment, lighting, heating, air conditioning, promotional posters)
12. Assure that necessary supplies and products are ordered to maintain proper stock ensuring uninterrupted service for each store location within the region.
13. Assure proper scheduling of all resources
14. Forecast sales for each location, as well as the profit expected from all overall sales. The primary challenges of this position are to successfully integrate Corporate standards and the programs in to the region and individual locations, to promote the sales of the wax services and company-branded products to achieve maximum market penetration, and to attain both short and long-range objectives for the locations growth.
15. Spend approximately 60 percent of the time traveling to and working at district locations to provide sales, service and management expertise to all associates as needed. This includes advising them on scripts, selling methods and techniques.
16. Participate in quarterly strategic planning meetings by presenting new sales plans and programs.
17. Manage all existing and new locations within the region to ensure maximum sales and profits.
18. Supervise and assure that all promotions are planned for and implemented in all district locations.
19. Provide input and recommendations to the Corporate Offices on all needs pertaining to promotional pricing, point of sale, in-store needs and advertising.
20. Keep informed of competitors’ activities through review of information from the field or from other resources.
21. Assume location management responsibilities when and if a location is in need of a Store Manager.
22. Interview, hire and train new managers as needed.
Qualifications for District Manager:
The talents required for this position include an excellent knowledge of the selling of beauty related services with an extensive understanding of general best business practices and how to integrate them with the Key Performance Indicators, plus the overall ability to use tact and discretion to achieve his or her purposes through others. In addition, he or she must remain knowledgeable about the fast-moving developments in the beauty service field.
In order to fulfill the requirements of this position, it is highly desirable to have 3 years minimum experience in services, sales and marketing. Several years of experience in general management concepts such as planning and as well as specialized on-job training within a beauty or service related franchised organization is required. The education level for this position is a bachelor’s degree or equivalent experience in marketing, business administration, and/or management.
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Possess ability to write reports, business correspondence and procedure manuals. Must be able to effectively present information and respond to questions from manager groups, clients, guests and the public.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Posses the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Certifications, Licenses, Registrations:
Must maintain a valid driver’s license. Having a NC or SC Cosmetology License is preferred, but not required.
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this function, the individual is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The individual must regularly lift and/or move up to 25 pounds and occasionally lift and/move up to 50 pounds. Specific vision abilities required by this function include close vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. No or very limited exposure to any physical risk.