Title: Associate Software Architect
Location: Fountain Valley, CA / Predominately Remote
Department: Information Services
Status: Full-Time
Shift: Days
Pay Range*: $116,750.40 - $169,249.60/annually
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.
Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary
The Associate Software Architect is pivotal in conceptualizing, designing, and implementing the MemorialCare Genesys PureCloud platform. They collaborate closely with other members of the IT team to ensure that the platform's design and functionality align seamlessly with our organization's specific business needs and guarantee a cohesive and efficient user experience for every department utilizing the Genesys PureCloud system.
Additionally, the Associate Software Architect will take on the responsibility of providing comprehensive technical support and training to users, in addition to monitoring the platform's performance to identify areas for optimization and enhancements. Through their in-depth understanding of the platform and its user base, they will be able to make informed and strategic recommendations for continued improvement of the Genesys PureCloud system.
Essential Functions and Responsibilities of the Job
- Maintain an expert understanding of the Genesys PureCloud and MemorialCare enterprise communication platform suite of applications.
- Contribute to the design and implementation of the Genesys PureCloud platform, ensuring its reliability, scalability, and robust security.
- Assess the health and performance of the Genesys PureCloud platform, recommend upgrades when appropriate, and provide maintenance of existing systems and programming.
- Develop and oversee call flow architecture and administration, including Moves, Adds, Changes, and Disconnects/Deletes (MACD).
- Act as the intermediary between MemorialCare and Genesys Cloud Support.
- Establish relationships with business units, customers, and subject matter experts.
- Keep system users informed about Genesys PureCloud platform updates, upgrades, and known issues. Facilitate questions and responses with vendors as needed.
- Develop, enforce, and recommend enhancements to applications.
- Work with the development team to accomplish assigned tasks.
- Act as the primary contact for all LAN/WAN/telecom-related activities during and after project implementation.
- Provide exceptional technical support, diagnose Genesys PureCloud platform issues, and empower users through comprehensive training and guidance.
- Monitor and manage alerts for the Genesys PureCloud and MemorialCare enterprise communication platform suite of applications.
- Deliver assigned tasks on time and comply with the development process.
- Develop organizational goals and objectives.
- Write design specifications, source code, and unit test plans.
- Analyze, design, and make recommendations about the Genesys PureCloud platform.
- Be at work and be on time.
- Follow company policies, procedures, and directives.
- Prioritize and multitask.
- Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
