Job Title: Centralized Access Representative (Remote-Hybrid)
Department: Centralized Scheduling
Shift: Day Shift
Location: Remote - Hybrid
About RWJBH/Rutgers:
RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Saint Barnabas Medical Center in Livingston; three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state s largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging centers and an accountable care organization. RWJBarnabas Health is New Jersey s largest private employer with more than 33,000 employees, 9,000 physicians and 1,000 residents and interns and routinely captures national awards for outstanding quality and safety.
Job Summary:
The Central Access Representative position plays a key role in the health system interacting with patients, providers, payers and counterparts involved in each patient care.
Essential Functions:
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Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated as a core competency of this role.
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Supports departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
- Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of any required copays, deductibles or co-insurances.
- Collaborates, communicates and coordinates to create a positive experience through the entire patient access and revenue cycle flow.
Job Requirements:
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Call center experience.
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Customer service experience.
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High School Diploma or GED equivalent required within one (1) year of hire.
- Candidates who do not possess a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.
- RWJBarnabas Health is committed to our communities and the members we serve. RWJBH understands that in order to create strong, healthy, and sustainable communities, we have to re-engineer and transform current systems. Providing educational support and resources contributes to our overall social impact mission and community investment efforts.
- Knowledge of medical terminology, hospital financial systems, and insurance processes preferred
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1+ years of relevant experience in patient access preferred.
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Successful completion of all training and orientation programs required.
#Callcenter #Customerservice #CentralAccessRepresentative
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
