Front Desk Associate

BEST WESTERN University Inn & Suites - Forest Grove, OR (30+ days ago)


Maintains an inventory of vacancies, reservations and room assignments.

· Takes same day reservations and future reservations when necessary.

· Registers arriving guests and assigns rooms.

· Coordinates room status updates with the housekeeping department by notifying housekeeping

of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

· Coordinates guest room maintenance work with the engineering and maintenance division.

· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

· Manages and resolves all guest complaints in a professional and courteous manner.

· Processes guest check-outs and handles monetary transactions.

· Maintains customers’ privacy.

· Maintains a high level of professional appearance and demeanor.

· Performs other duties as assigned.

Job Type: Part-time

Experience:

  • Customer Service: 1 year