Clinical Services Supervisor Healthy@Home University

Carolinas HealthCare System - Charlotte, NC (30+ days ago)3.9


Job Req ID: 168708

Position Number: 00146105

Employment Type: Full Time

Shift: Day

Shift Details:
Standard Hours: 40.00

Department Name: ADM - Certified

Location: CMC Home Care - University

Location Details:
Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit carolinashealthcare.org/AtriumHealth

Job Summary
The front-line supervisor of a multidisciplinary clinical team, supporting and providing oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clinical Board Practice Acts and CHS/Agency Policy and Procedures. Ensures appropriate, qualified and timely resource management in order to meet patient needs and agency financial, operational and quality goals. Supports service excellence and teammate engagement in daily encounters with patients and staff. Works collaboratively with the leadership to improve care and services throughout the organization and ensure operational/financial efficiency and effectiveness.

Essential Functions

Responsible for daily supervision of multidisciplinary clinical team and oversight of the team's administrative support to include provision of coaching and counseling as required to ensure compliance with clinical scope of practice and standards
Provides clinical administrative support, clinical expertise to meet patient and staff needs and functions as the liaison with physician practices and hospital case management and other referral sources
Assures staffing/resource management is appropriate and assigned timely to meet patient needs and per agency policy to include documentation standards, productivity and clinical standards of practice
Analyzes the data to prioritize multi-issue situations to support appropriate actions based on the criticality of patient health and welfare, patient/staff safety and impact to effective, timely services
Identifies barriers to situation/complaint resolution (i.e. language, literacy, psychological, etc) and follows-up with the appropriate resources or leadership to address timely and effectively
Reviews and supports the development of patient specific clinical plans of care that is effectively communicated with the parties involved and supports quality patient outcomes and patient satisfaction
Supports clinical staff in the implementation of the identified plan, coordination of care delivery, and strategies to promote health and safe outcomes
Evaluates progress toward attainment of outcomes through documentation review, interdisciplinary team meetings and/or case conference
Supports billing compliance and timeliness by maintaining current knowledge of payer requirement and billing criteria, state and federal regulations, performing timely completion of CSC workflow and identifying opportunity for appropriate reimbursement
With minimal supervision, delegates elements of care to appropriate healthcare workers in accordance with any applicable legal or policy parameters or principles
Collaborates with healthcare consumer, family, and others in the conduct of clinical practice.
Additional Essential Functions

As the designated clinical manager per Medicare Conditions of Participation with the following specific responsibilities

Make patient and personnel assignments
Coordinate patient care
Coordinate referrals
Assure that patient needs are continually met, and
Assure the development, implementation and updates of the individualized plan of care.
Will support supervision coverage of the clinical services during all branch operating hours with other branch CSS and/or Clinical Operations Manager.
Remains current and adheres to Home Health Conditions of Participation and Medicare guidelines, OASIS and Home Health Policies and Procedures
Supports effective communication and collaboration with the physician oversight, and branch supervision to ensure timely feedback regarding patients’ condition and/or need for changes in the plan of care
Will provide clear, timely and complete documentation as required by policy and practice standards
Adhere to productivity standards as set by the agency

Physical Requirements
Primary work is in the office environment. Requires long periods of sitting and computer work. Work may require walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support the weight of 50 pounds in handling patients, medical equipment, and supplies in the home/facility setting. Must speak English in good, understandable terms. Intact sense of sight, hearing, smell, touch. Finger dexterity. Critical thinking and ability to concentrate. Must be able to respond quickly to changes in patient conditions.

Additional Physical Requirements
Ability to travel extensively during all seasons to assigned patients place of residence. Works in a variety of home environments and conditions

Education, Experience and Certifications
Graduate from an accredited School of Nursing. BSN required. Current Basic Life Support for Healthcare Provider status according to American Heart Association. One year of experience in a related field required. Current RN license required.

Additional Training and Certifications
  • Valid driver’s license and auto insurance is required. Personal vehicle required.
  • OASIS Certification required within one year of hire.
The Region's Preferred Healthcare – in the Comfort of Home.

Home care at Carolinas HealthCare System allows patients in North and South Carolina to receive world-class healthcare in the comfort of their own homes. The team of experts at Healthy@Home provides compassionate care and advanced services outside the scope of a medical facility.

As part of Carolinas HealthCare system, Healthy@Home works with our patients' physicians to develop a personalized plan of care for individuals of all ages.

Backed by more experience, greater access, and more services than any other home care provider in the region, Healthy@Home is trusted to meet the needs of each of our patients in the comfort of his or her own home.

Highlights of this awesome opportunity:
Competitive Salary
Patient autonomy
Home Care Home Base Technology
Employment with a great employer/perks

At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: J2W:INDEED

Carolinas HealthCare System is an EOE/AA Employer