Voice Over IP (VoIP) Engineer

Acuity, Inc. - Washington, DC (30+ days ago)

Acuity, Inc. seeks a dynamic, self-motivated individual with experience, knowledge and skills as a VoIP Engineer. This position supports a key federal Government client and is located in Washington, DC.

This position is part of a team in a matrixed organization with client interaction and customer service as well. Strong communication, tact and business acumen are inherent in this position. You should be skilled at navigating through the challenges of working with a dynamic and ever changing landscape that comes with supporting high level government officials. The ability to prioritize and execute tasks in a high pressure environment is imperative. Minimum secret clearance is required and top secret clearance is preferred.


The VoIP Engineer will support The Department of State, Bureau of Information Resource Management (IRM) Telecommunications, Wireless, and Data (TWD) Division. TWD provides its users with mission critical domestic LAN/WAN data and voice services across multiple locations in the DC Metro Area. In support of these services, the VoIP Engineer provides voice engineering, with a focus on voice/real-time communications.

This VoIP Engineer provides project support as well as operations support required for Avaya PBX and Cisco data functions related to telecommunications that includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the Integrated Project Data/Voice Lead Engineer.


B.A./B.S. in at least one engineering discipline is desired.
At least four years telecommunications experience primarily configuring and maintaining data and voice networks.
Must have CCNA/CCNP Voice certifications.
CCIE Voice or CCIE Collaboration highly desirable.
Must have an Approved Secret Security Clearance and be able to obtain a TS/SCI clearance.
Be a Certified CISCO Call Manager Administrator.
Must have a working technical knowledge of VoIP/IP telephony systems, software, and hardware, including specialized knowledge of Cisco products
Experience with SIP, H.323, TCP/IP, and other routing protocols.
Strong understanding VoIP QoS issues and mitigation strategies.
Working knowledge of the Microsoft desktop and server operating systems.
Direct experience with Cisco routers and switches.
Knowledge of cabling and wiring systems, design, and installation.
Ability to operate tools, components, peripherals, and testing accessories.
Familiar with IT Government C&A process and Information Assurance requirements